Hi, when an Incident is closed using the Close Code "Not an Incident", and no Request is connected to it, the incident should close and open a generic request with the same information as the incident had. I created this business rule for that (after...
Hi All,I got a requirement to convert workflow into flow designer. Am facing one challenge on converting run script from workflow to flow designer. Can someone please help me out.I have below run script:var getdesc = current.description.toString();va...
Hey Community,I hope you're doing well. I'm trying to import data from excel into the pm_project-task table and expected it to have a reference to pm_project, but I found out it uses a composite field instead. Can anyone help me understand if it's po...
Hi,Can someone please suggest how to populate sys_choice for scoped application element.I have written following code: var setRecord = new GlideRecord("sys_choice"); setRecord.initialize(); setRecord.element = "x_12345_catalyst_bot_name"; set...
Hello Community, I have a requirement to extract Email ID from Description field. I have added a field called origin mail to store the extracted email id value(u_origin_mail). I have written a script however it is not working. Can anyone help me with...
I have an ACL that restricts the deletion of incidents in the incident table to just a couple of groups. However, as requirements change and additional user groups need access to the delete functionality, I must update the code to add these new group...
Everytime i am opening flow designer page form app navigator ,i am landing to a blank page- $flow-designer.do?sysparm_nostack=true
Hi, im working on integrating ticketing system of ServiceNow with my patch management tool, so i am creating a Change Ticket of every patch that i'm detecting. I have a doubt in the scheduling the Change Ticket, so is the time in 24hr format or 12hr ...
I have a variable 'x' which is getting auto - populated based on another variable 'y'. It is getting populated correctly and visible on Form but not in RITM .
How to get count of total incidents that were resolved on the same day of creation or within 2 days of creation for past month ? Is this possible with OOB reporting or any OOB metric to achieve the same
Hello, I am currently working on a client script within change requests to achieve the following: If all of these are true - Request company value is NHS Lothian (sys id, ad0459981b7c0c100375ca217e4bcbb0)State changes to Closed (value, 3)Assignment g...
Not able to create policy in CMDB Data manager in Vancouver version of ServiceNow. When trying to save it, getting an error like " Error in creating policy. CMDB classes covered by this policy do not have matching life-cycle rules for retirement, see...
Hello, I would like to add a task that will be only created if the previous task So, I have 4 different tasks that have order 100 and they are triggered depending on the conditions i would like to have a task 200 that will be triggered if the task 1...
here I am trying to automate the user assignment role using flow designer so here first got the catalog variables then here I am trying to convert list collector to array as we will be getting the more than one roles to assign to the user. here I c...
Hi All,I am creating a inbound actions and i need to update a reference field using scripting part of inbound actions. I am using to current. Fieldname = 'sys id of the value'; It is throwing an error cannot assign a null value. Kindly help me on th...