Dear Team,we look for a simple way to document /draw a picture of an API Interface exchanging Incident Ticket between ServiceNow and Jira.As usually multiple use cases and scenarios are present I am unsure how to draw an easy picture for Triggers, li...
Hi, I'm integrating two ServiceNow instances, where I have a requirement to update knowledge articles through Rest Outbound. Here I'm using PUT Method and through the BR trying to set the field values. However it's setting the values except 'workflo...
Hi All, I'm seeing issues with conditions created on date/time fields using the 'before' and 'at or before' operators on the Washington DC release. All existing conditions using these operators have lost their value in the UI, although the conditio...
"Have you ever thought GlideSysAttachment getContentBase64() function to pass attachments through an integration it is returning an empty string even though the attachment is present ."Cause:This may happen due to the size of attachment.As per the do...
Hi there, Not sure if I am missing something but we have two main types of users, users with the ITIL role and without the ITIL role. While having no roles, they are able to go onto our Service Portal and order things from there. This is expected beh...
Hi Guys, I have received the requirement where if the Category - Lattice Systems * Subcategory Reporting.* Item ServiceNow.* Assignment Group - Dev-ServiceNow.* Assigned to is user Gorge Pinkel. then two approvals will be sent -for Change Requ...
After applying a SOAP API access policy (with auth profile and a role based auth policy linked to it) to limit access for the Azure user provisioning service account I am seeing the following error generated in the logs any time the service account s...
Hi All, Can you please help me understand the roles and responsibilities of the Support Group, Change Group, Approval Group and Managed by Group. Thank You! Regards,Ritika.
Hi,I have a requirement to send an email notification to all assignment group's users of the child incidents when the parent incident is closed.I created a Business rule on the incident table that trigger when state changes to close. then I go and ch...
Hello Community, I want to show the group member in alert, can anyone tell me how to acheive this.
There is a ui action button Input Required (input_required) with some other conditions that needed. hence, they used onclick functions in script field.Now my requirement is that I am using these Input Required button in change_request table.It has on...
Hi,I am trying to display error message if different assignment group is selected after auto assign based on category & sub category.In e1 ,category is "Payment of my supplier",Sub category is "payment request .Based on category & sub category ,assi...
Hi Team, We are in the process of enabling Knowledge ownership groups(KOGs) and I wanted to know if its a best practice to use the existing assignment groups itself and use them as KOGs. Has anyone done this? Is it a good practice? are there any chal...
How to Toggle Create Incident Task and Update Incident Task buttons?Based on Scenarios mentioned below, 1} Update Task should be visible only when there is Incident Task associated with the Incident. 2) Create Incident Task button should be visible i...
Hello,I have a requirement to send RITM SLA breach notification (75% and 90%) to associated catalog task's assignees.Could anyone help on this?