SNOW changed my dev instance, why?
I've been using a dev instance daily for over 4 years and yesterday morning, I sign in and got a brand new blank instance. How do I get the original one back?
Forum Posts
Change manageemnt request and approvers
Hi everyone im new to service now, for my training i had a task to create change management for request add to it task changes and add approvers but i cant add any approver in the listtab, is it normal? or there is another way to add approvers ?
mid query
mid query
child blackout schedule in a different color
Hello Community, Is it possible to see each child blackout schedule in a different color, so that we can easily distinguish between them on the calendar. On the Parent Blackout, The calendar view should clearly show all child blackout schedules with ...
Unable to add filter in the api to get specific response .
Hi Everyone, Below is my query Api : https://api.mgmt.cloud.xyz.com/form-service/api/custom/resource-actions?page=0&size=20&%24orderby=name%20ascMethod: GetResponse received is the JSON response for page 0 [ as we have mentioned page in api]Response ...
Unable to see rows in mrvs
Hello,I created a mrvs containng two date time fields.when I click add button on the mrvs, it was showing blank page.Could anyone help me on this. Thanks,
unable to view variables for user with no role in esc
we have created a custom table for applications list collector variable in order guide. In first step (Describe needs) its showing but in next step (choose options) its blank. Its happening only for user with no role. If its an acl issue it should no...
How to pass user to requested for in Flow Designer?
Hi everyone, When Flow Designer was introduced I thought it was intended to facilitate, but instead I'm seeing many difficulties. The newest is below.We have a catalog item which uses a variable set, this variable set is used in all catalog items we ...
Catalog Builder - Add single and two columns into a single container?
I see Catalog Builder provides options for a Single column container or Two column container. Is there a container option or way to have a column container which offers both of these in one? For example, the two column would be split up like a regul...
How to enable the eye icon on caller for inactive incidents
Hi: I have a requirement to enable the eye icon on caller field for inactive incidents. Currently out-of-box it only displays for active incidents. Is there a way to do this?Thank you! Rita
Resolved! MRVS onsubmit client script
Hi TeamI have a mrvs , with the below client script which works fine.e.g it sets the below to the mrvs_description variable.Item #1:Dealer_Code : dfDealer_Name : dfdfEffective_Date : 09/08/2024Dealer_Address : ddfDealer_Type : ConsumerHub_Dealer_Code...
Question on Report
Hi All, Need a help, how to get the total for each columns in reports. Example we have a two columns 'A' & 'B', For 'A' coulmn i need get a total by adding the each values in the row of the column A & For Column B i need to get the average as total h...
How to add Multi Row Variable Set variables/questions as report columns
Hi, we have a requirement to add and show the multi-row variable set variables in the report as columns.I try to create a database view by joining sc_multi_row_question_answer, sc_item_option & sc__reg_item, but it is giving the option to add a quest...
Metrics for Planning Items (Demand Feature Epic and Story)
I have Replicated the Metrics Events Business Rule with this: queueMetricUpdate(); function queueMetricUpdate() { gs.info('Brian: Starting queueMetricUpdate function.'); // var gru = new GlideScriptRecordUtil.get(current); // var fiel...
Resolved! how to calculate fulfilment time of a request
need to extract a report that how many days it takes to fulfill a request.can anyone help on this.