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KB article validation

Hi there,Recently I found an issue that the kb article validation is happening when we are creating the article it will give alert msg if the valid to date is selected less than the current or greater than 365 days. it is working fine till there.Init...

Screenshot 2024-05-09 125321.png Screenshot 2024-05-09 125422.png image.png

Resolved! Limit comments on ticket following PEN test

Following a recent PEN test, it was advised that a large number of comments were made on a case from a single client.The comment was: "It is recommended when an excessive number of requests is sent within a short time, requests are no longer handled ...

M_iA by Kilo Sage
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  • 3 replies
  • 0 helpfuls

ACL for Groups and users

Hi all need help on the below requirement 1. Manager - needs to see all the groups  and the users which he has membership and also the records to the type(custom field)  which he has accesssay for sg. a group has a type tagged as B, C and even if the...