Hello everyone,I am currently learning how to develop UI pages on ServiceNow and have come across examples using tags like <j:if>, <j2:if>, <g:evaluate>, <g2:evaluate>, and <g3:evaluate>.Can someone explain the differences between these tags? Are the...
Hi All,Like OOB Last 7-days , I want custom filter for 15days I m trying to get list of records which are not updated with in 15-days , exclude today.active=true^sys_updated_onRELATIVELT@dayofweek@ahead@15^sys_updated_onRELATIVEGT@dayofweek@ago@15Exp...
I have an email notification for additional comments to customer that points to a mail script that is supposed to post the last journal entry. It is not posting anything. Below is the code for the mail script I am calling in the notification.${mail_...
Spoiler Need to create reports on the following. Need to create reports on the following.Average Ticket received per monthAverage Tickets closed per monthAverage count of tickets close following escalation (anything tat's raised to level 2 or 3)Any s...
Hello, I am starting to learn about virtual designer and I have a problem.I have a Static Choice component where I have the following options1- Los Data2- Drive Error3-Drive Accessbut when I select Drive Access or drive error it happens to me that t...
Hello, I unable to find View option on the Form head Context menu in my personal instance but i can see the same in other instance. Please help me out how to get the view option on Form header context menu
Hi, Are there any data quality tips should we consider upon preparing uploading data using the Easy import feature with an Excel?Currently experiencing an issue that field data is not completely uploaded. As example the field should contain the text ...
Hi all, I have a table which has 2 fields-Color code - choices (red, green,yellow)Details - string I have created one notification on this table and want to show details field value with same color in notification with the exact color in color code f...
Hello, If a user is in the watch list of an incident and then they are mentionned with @ in a comment, they will receive two notifications : The notification because they were taggedThe notification because a new comment was addedSince the notificati...
There are some custom Service Portal Widgets that I'm unable to edit because I received the following message:This widget is read only and cannot be edited. You can clone this widget by clicking the button in the top right corner of the editorThese ...
I created one portal using UI builder and mapped client script(UI builder) with event,client script includes UX client script include in service now,I want to process some information using GlideRecord either in UI action or Script include,I want to...
Hello All, How can i use gs.trace in a script. And where can I see the results? Also in case if one of my scripts has multiple glide records how can i check how much each query is taking time individually to return results
Hi everyone I created a field called 'reopen reason' on the incident form. I would like to report on the reason incidents have been reopened but want to hide this field and only show it when an incident has been reopened. Can you please help me with...
I understand that a Company can have multiple Locations. But can a Location have multiple Companies? We have client locations that are supported by multiple companies (local practices) within the enterprise company. Does ServiceNow support this OO...
When the Page is Loaded,Display the state value on the alert box and short description as (Incident number + category +channel) function onLoad() {alert('The state is' + g_form.getValue('state'));g_form.setValue('short_description','number');}alert('...
