Resolved! How to get the member of assignment group?
Hello Community, I want to get the member of assignment group in form of alert for incident form.
Forum Posts
Idea portal configuration
Hello community,My requirement is to add catalog item in a idea portal ? I have added catalog item in a category but not works.any help appreciated
Looking for recommendation action in CSM workspace
Hi All, We are looking for "Recommendation Action" feature in CSM workspace. I could see its already present in Service Operations Workspace and would like to have them in our CSM workspace as addition/replacement to the current agent assist. Please...
How to update the Service Portal Ticket form to show more fields for Change Request?
Hi would like to personalize the ticket view for Change Request in the Service Portal.I would like to add the "Close Code" field.I cloned the "Ticket Fields" widget and changed this instruction by adding close_code and close_notes: var fields = $sp.g...
Is it possible to Trigger Request workflow based on the ebonding ID.
For Existing catalog Item there is a requirement to create separate workflow if its not submitted through Integration. Can this be done based on checking the ebonding ID?
Resolved! Incident to Create Request UI Action Functionality
Hello Community, I'm working on a project that includes the following requirements: Create Service Catalog Item to request for a PC Refresh.Use the 'Create Request' UI Action functionality to create this request from an Incident.When clicking on Crea...
Resolved! Is there any way to extends the numbers of tabs that can be opened in SOW
Is there any way to extends the numbers of tabs that can be opened in SOW?
Link to Destination in UI Builder
Hi All, In IT Remediation workspace, I need to add new Data Visualization (Application vulnerable items) like OOTB "Assigned Remediation Tasks".So when user clicks on Application vulnerable items it should show the records which are assigned to the ...
SLA
When a case is RESOLVED, then RE-OPENED: The first SLA is completed and starts a new SLA row, which is expected as resolved state is the stop condition.Problem, our business wants to treat resolved as somewhat like a pause wherein it will continue th...
Multi Choice List having hierarchy
Hi, I need to collect a field in my Catalog item form. This field must be a multichoice list whose choices are specified following a hierarchy. The user while selecting choices in the multi choice list field shall be able to see the following:Item 1I...
Can we add both Email template and email script in Notification?
Hi Developers, The following is the scenario: One email template is to be created for Notification that contains the fields of incident like inc number, description, priority,etc Then while creating the notification, I have to use this template and a...
Question about Catalog Item Taxonomy Content Configuration
Hello everyone! Yesterday I faced a situation in which, after adding my newly created catalog item to the Topic in which I wanted to find it in the Employee Center, I couldn't see it there. Moreover, after digging a little (because I could see anothe...
Formatting DateTime Field in Quick Messages
Hey everyone,Is there a way we can change the display of glidedatetime type of field in quick messages...I tried using email script but it is not working...mail script is reflecting as it is..I have to display only date by formatting. I am using HTML...
Is there a way to show only one related list in the hierarchical list enabled list?
In the above list, the hierarchical list is enabled. But there are 12 related lists to choose from. Could it be made to show only one among them?Thanks for the answers in adavance.
Fix script to close req and Ritm if sc tasks are closed complete / incomplete
Hi All, I have tried to implement a fix script to check if the tasks are closed complete/incomplete and move forward to close the respective RITM and Request. This is the script I have and it is not working properly. var taskGr = new GlideRecord('s...
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