Hi Team , can anyone please help me with this question? Do you know if there is a way to attach files to incidents which the requestor/caller can't see? Like a "work note," but an attachment . Please provide steps and screenshots for better underst...
Hi,I am trying to get OAuth credentials set up to connect to a third party application using grant type : client_credentials.When using Postman, I get the following response:{ "tokenType": "Bearer", "expiresIn": 86399, "authToken": "eyJhb...
Hi All,I'm trying to test OOB notification "KM: Article Expiry Warning" but email is not triggering yet, am i testing wrongly ? (kindly check the attached kb). I have made this property true "glide.knowman.enable_article_expiry_notification".I create...
I have a UI Action used to Cancel Cases with the ability to set it back to an active state. When I set the field back to active, there are fields that are mandatory that should not be for specific categories. Is there a way to make sure these fields ...
Awhile back there was communication record about simple list widget and a security concern. During my investigation I found that the vendor who setup our portal created custom simple list widgets. So I went in and replaced it with the out of the box ...
Good evening, I would like some help regarding how I can create a script to send a portal satisfaction survey for every 5 calls opened by the end user. Thanks
Hello All, We are in our initial journey of ServiceNow and we are in a situation where in we want to give access to all employees to work on problem task assigned to them but problem task analysts role consumes itil licensing. Use case 1 : to find a ...
I have a Orchestration Query that checks to see what groups the member are in - Then there is an IF Statement that is supposed to look and see if they are a member of the group that is in that Var CI field. If they are it's supposed to return a YES -...
The use of getsystemlogger in Script include. And i want to replace gs.debug by a Logger method. please provide inputs.
Hi, Help me to understand/Explain the mentioned UI Action Condition. condition: (new sn_vul.StateUtils().canCloseOrDefer(current)) && sn_vul.VulnerableItemAccess.checkAccess(current) && new sn_vul.PenTestRequestUtils().checkAccess(current) Attached U...
Using an onLoad client script, I want to auto-populate the right slush bucket of a List Collector type variable with a value from left slush bucket on a catalog form. A solution was provided and accepted in the post below. I am using g_form.setValu...
Hello! I made a Data visualization in Platform Analytics and it is displaying the resolve time as seconds even if I set the format to Days/Hours/Minutes. Is there a way to show the Resolve time field not as a value of seconds in a Data Visualization?...
Hello everyone, I have a need to be able to do a global search for MRVS variables. I am not sure if that is possible so a solution I may try is to populate the MRVS variables into the RITM description to enable searching. So far my attempts have fail...
Hello,I have been looking through previous community articles on this subject but none of the solutions offered have allowed me to override this out of the box setting. In the service catalog when proceeding to checkout, I don't want the default valu...
I recently had a need to allow an external application to make a REST call into ServiceNow to set a catalog variable on a specific RITM. Since there’s not an out of the box REST call for catalog variables, I wrote a scripted REST API to accomplish th...