How do I display the VIP Icon next to Affected User on Incident Forms?

[David M1]

Hi all. I'm very new to ServiceNow, still configuring for our go live on Kignston.

We have the VIP Caller setup and it works fine for New Incidents. However we also have a field on the form called Affected Person (u_affected_user, reference User (sys_user).

How can I have this field also show the VIP icon and Text Red?

The idea being anyone may log a call for the CEO or other VIP (Affected Person) so we want this highlighted.

I copied the Client Script "Highlight VIP Caller" and pointed it at the Affected Person field but nothing changes.

Any help would be much appreciated.

Thanks

David

[Tushar Sharma2]

Hello Naveen,

I tried with your code and your code is working for me.I have just replaced u_manager with my field value.

Check with the User's VIP field value and the 

Regards,

Tushar

[Naveen87]

Hi Tushar,

user is VIP. 

I have cross checked it.

[Tushar Sharma2]

Could you please replace your code with below and let me know how many alerts you got and what are the values of alerts.

function onChange(control, oldValue, newValue, isLoading) {
var callerLabel = $('label.incident.u_manager');
var callerField = $('sys_display.incident.u_manager');
if (!callerLabel || !callerField)
{
alert("1");
return;
}

alert(newValue);
if (!newValue) {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
return;
}
g_form.getReference('u_manager', vipCallerCallback);
}

function vipCallerCallback(caller) {
alert('loopback');
var callerLabel = $('label.incident.u_manager').down('label');
var callerField = $('sys_display.incident.u_manager');
if (!callerLabel || !callerField)
{
alert("2");
return;
}

//check for VIP status
alert(caller.vip)
if (caller.vip == 'true') {
var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";

alert(bgPosition);
callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
callerField.setStyle({color: "red"});
} else {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
}
}

[Naveen87]

Hi Tushar,

I got 3 alerts,

My name,

Loop back

undefined

[Naveen87]

Actually 4 alerts.