How do I display the VIP Icon next to Affected User on Incident Forms?

David M1 · ‎05-16-2018

Hi all. I'm very new to ServiceNow, still configuring for our go live on Kignston.

We have the VIP Caller setup and it works fine for New Incidents. However we also have a field on the form called Affected Person (u_affected_user, reference User (sys_user).

How can I have this field also show the VIP icon and Text Red?

The idea being anyone may log a call for the CEO or other VIP (Affected Person) so we want this highlighted.

I copied the Client Script "Highlight VIP Caller" and pointed it at the Affected Person field but nothing changes.

Any help would be much appreciated.

Thanks

David

Tushar Sharma2 · ‎05-16-2018

If you have copied the Same Client script then below changes is mandatory in new script.

1.On change client script should be written on u_affected_user.

2.Replace 'label.incident.caller_id with 'label.incident.u_affected_user'.

3. Replace 'g_form.getReference('caller_id', vipCallerCallback)' with g_form.getReference('u_affected_user', vipCallerCallback).

4.Replace sys_display.incident.caller_id with 'sys_display.incident.u_affeted_user'.

5.In the sys_user form VIP check box should be checked.

Hit Helpful or Correct on the impact of response.
-Tushar

View solution in original post

shaik23 · ‎08-11-2023

Have you written any other script to call this client script like business rule ?

Manthan · ‎09-25-2024

Hello @David M1

Until ServiceNow officially releases it in Xanadu, you can follow my post for implementation instructions: Implementing VIP Flag in Workspaces - Solved.

I hope this helps!

Thank you!
Manthan

If you find it useful, please consider marking it as helpful.