Hi allI am unable to Resolve the Major Incident in the playbook activity. After clicking the Resolve button, nothing happens. I tried following these KBs as well, but the issue still persists. https://support.servicenow.com/kb?id=kb_article_view&sysp...
How can we replicate Asset Action Swap CI functionality of Incident to Catalog Task? We can see Affected CI Tab having Asset Action Swap CI functionality of Incident Table. Can we replicate the same for Catalog Task?
Hi @community, So, we are trying to get the approvals within teams, we wanted to follow the process of Connect multiple Instances with single Tenant Process, because we want the Bots to be separated for each instance right now, we are aiming at DEV a...
Hi,when we click on the Virtual Agent Chat, we are getting error like Page not found.And in Go section it shows $sn-va-web-client-app.do?sysparm_stack=no@99@sysparm_nostack=trueAny guidance on this?Thanks in Advance
We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...
I'm running into an issue with a Flow Designer approval reminder/escalation process and I'm hoping someone has seen this behavior before. Original Flow Triggered when an approval record is created.Conditions: Approval state = RequestedSource table =...
I have a requirement to display the text “Please answer the following question” between two variables. Both variables are part of a Multi-Row Variable Set (MRVS), and the application scope is Human Resources: Core.I tried using Rich Text Label, Label...
I built a new catalog item/service request. For some reason, all variables show in employee center when I look at the request but only 3 varaibles show on the RITM. The 3 variables that show on the RITM are the 3 that are not marked hidden. Marking h...
Hi guys, I saw something like: The Developer Passport Australia Release Preview is available for all developers. Do we have such sessions also for the business users? So that we could see what potentially could new upgrade bring to them?
I'm having issues adding a Contact Object to an Active Directory security group.We have instances where users from other domains are required to have an account created on the parent domain. Therefore the difference between user and contact objects....
Hi Experts, As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, an...
I am using basic auth , username and password which is mentioned on the home page of manage instance but i am still not able to access servicenow Table API using python script It is showing { "error": { "message": "User is not authenticated...
Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...
Hi Team,We have observed duplicate entries appearing in the Activity Log for records in the Entity [sn_grc_profile] table.The duplicate activities are visible on the record activity stream, resulting in the same event/update being logged multiple ti...
Hi Experts, Whenever we click Save button of sn_hr_core_case form, the sys_updated_on has additional 5 hours addedFor example: if the current time 2026-08-31 7:09:50 PM, the sys_updated_on value in xml is showing 2026-08-31 12:09:50 PM. The instance ...