How do I get an outbound notification into the work_notes field?

chr_kluge · ‎01-12-2014

Hi everybody

I have a custom notification for contatctin a third party. I want to get the whole Email into the work_notes.

Like it is if I send an email via the quick message icon in the form header.

But there seems to be no outbound email action. So how can I acomplih this?

Thanks for your help!

Christina

Jamie_douglas · ‎01-13-2014

OK, in my instance when I use the Quick message to send an email I do not have the email copied to either comments or work_notes.. so this must be a custom development in your environment..

One way to do it could be to create a business rule on the sys_email table that only triggers when the recipient contains your third party email address. When a match is found you could copy the body of the sys_email to the target.work_notes of the incident/request.

How are you with writing business rules?

The only thing with this solution is it could add unnecessary processing to your sys_email table!

An alternative solution could be to add a mail script to the notification.. the mail script can then copy the message to the tasks work_notes.

I would write something up in a demo instance but I am pretty poor on time at the moment. Let me know if you want me to help write this and I will try and find some time, otherwise someone else may be able to knock this up for you quickly!

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chr_kluge · ‎01-13-2014

Hi Jamie

Thank you very much for this advice. So I think I'm pretty good at BR or general scripting. I uesed to be a Java Developer 😉

So I'm going for the solution of the mail script if the BR decreases the performance.

Thank you very much for helping me!

Christina

Jyoti36 · ‎06-14-2016

Hi Christina,

I know the post is pretty old, but I would like to do something similar like you had done this.

I would like to copy my email body into the worknnotes. Can you please help me with the code or something?

Thanks in advance!

Regards

Jyo

chr_kluge · ‎06-28-2016

Hi Jyo

Unfortunately we did remove this functionality one year ago. So I don't have the example anymore and can't quite remember how we did it.

But what we did: we added the emails to the activity formatter. So there's no need now for us to add the email text to the notes 🙂

If you'd prefer still to add them to the work notes let me know and I can give you an sample business rule. Therefore I'd need you specific requirements. And please note that you can't differentiate between quick messages and normal notifications.

Best Regards

Christina

Jyoti36 · ‎06-28-2016

No problem Christina!

I have got this working few days back.

Thanks for your time!

Cheers!

Siddartha Gudim · ‎03-08-2017

Hey Jyo

Could you please share how you have achieved this. Im kind of struck at the same point.

Thanks