How do I get an "Incident Priority Raised" notification?

[miyu]

Hi.
I wanted to check the "Incident Priority Raised" notification, so I raised the priority of the incident table record.
However, the email was not sent.
Why is this? Please let me know how I can get the email to be sent.

[Miguel Donayre]

What troubleshooting steps have you done so far?

Have you checked to see if the notification is active?

Do the users that you're testing with have a valid email setup on their user profiles?

[Miguel Donayre]

Have you checked the emails log?