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‎07-28-2017 10:44 AM
If i provide a link to the homepage a service portal i created, how can i guarantee that the user session actually begins?
I have server scripts that check for information about the user's session (gs.hasRole, gs.getUserID()), but they dont work if the session doesnt actually begin. The links to the page just bring the user to the page without logging them in.
Solved! Go to Solution.
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Service Portal Development
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‎07-28-2017 09:34 PM
A HI ticket did the trick. I had to set the public page for $sp to false IN ADDITION to setting the public page for $my_new_service_portal to false (i had only performed the latter, not thinking that $sp would have any bearing on the other portal).
Now, any direct link to one of the pages on $my_new_service_portal will log the user in via SSO first (if they aren't already) and then route them to the requested page.
Thanks again for your help.
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‎07-28-2017 10:59 AM
If your portal is public, they don't have to login to access it. If you want to ensure they login when you access something like
https://YOURINSTANCE.service-now.com/sp
make sure the service portal "sp" is NOT public and they will be forced to login. You've just ensured by the time they get to the Service Potral, they are logged in.
Is that what you were looking for?
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‎07-28-2017 11:10 AM
Yes this it. however, i dont want the user to have to login with credentials. is there a way to connect the portal login with SSO?
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‎07-28-2017 11:14 AM
That depends on how you have SSO configured on the instance. If you are not logged in, it can redirect to your IDP, get credentials (or use the network credentials already provided) then continue on to the portal. This works well for us internally (at a corporate office), but when I'm remote, I still need to manually login to the IDP before going to the portal.
Unfortunately, I don't know the details of SSO and Service Portal to provide an exact solution, but I do know it can be done.
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‎07-28-2017 11:25 AM
Bummer. Thank you for your help thus far. Do you think this is worthy of a HI ticket?
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‎07-28-2017 02:28 PM
You can certainly reach out to customer support via HI. I'll be curious to hear what they have to say.
