How do I log into a specific node or cancel a job on a node I'm not logged into?

StephenHey · ‎05-21-2014

We've had to cancel some background jobs that were running longer than anticipated, but those jobs sometimes get put on a node that we're not logged into. Depending on the severity, we have the whole team log in until they get the node it's running on (by checking all active transactions).

Is there any way to specify a node to log into as an admin or a way to see all jobs across all nodes?

nairvine · ‎06-24-2014

Hi,

You can use certain add-on's like "edit cookie" and many more. The cookie contains the sys id if of the node. Hence when you log in for the first time into service now the sys id is stored in the cookie which is used later to log in to the same node again.

Just get the sys id of the node you want to log in and make use of edit cookie to update the cookie with the new sys id.

Log in again and you should be taken to the desired node.

Thanks,

Vineeth

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marcelo_moreli · ‎05-22-2014

Hi Stephen,

As far as I know (I may be wrong), only SN support team can kill background jobs or restart nodes. I would open a ticket in HI, shouldn't take long to get an answer.

Thanks,

StephenHey · ‎05-22-2014

Actually, you can kill your own jobs. It's under "All Active Transactions." The only problem is background and scheduled jobs can appear on any one of your nodes depending on the load of each node. That means we have to log in, log out, log in, log out. Or have multiple browser sessions or multiple people trying to log in to get on the "right node." In our experience SN support has been very slow to respond and it's usually faster for us to play "login bingo" to get the job cancelled.

Rodrigo Higa · ‎05-22-2014

Hi Stephen and Marcelo,

Yes, HI Support Team are able to do that.

I have done this a couple of times, it ´s just necessary to raise an incident ticket on HI providing the needed information.

Regards,

Rodrigo Higa

Subhajit1 · ‎06-01-2014

Hi Stephen,

If you ever get an answer to this question, kindly let me know.

We are on an On-Premise instance and this will come really handy in some situations.

Subhajit