How do I make dot-walked fields always available in Personalize List Columns?
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‎05-04-2022 09:20 AM
I need to be able to allow users to select dot-walked fields whenever they want to personalize their list columns. When they click the cogwheel and the Personalize List Columns window appears, certain dot-walked fields should be available to pick in the Available column at all times, without having to do Configure -> List Layout. If they removed something from Selected, it should be available to pick from Available again whenever they want.
Right now, if I remove something from the Selected column, the field doesn't stay in the Available column. I have to do Configure -> List Layout every time (this is on a related list).
Users in prod do not have access to the Configure button to configure their list layout, so this is not a solution I can give them. I need this to be a change that is captured in an update set that will be applied to ALL users.

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‎05-04-2022 09:44 AM
Yes, unfortunately they will not be able to conigure unless admins.
As a suggestion you can create a report & then share it with them or create a new custom module itself & share the report link with required columns.
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‎05-04-2022 09:46 AM
Disappointing. Okay well I guess I'll have to start creating a bunch of new fields then, thanks!
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‎05-04-2022 09:40 AM
Do the users dont have access to do that themselves? Generally if they have access they can do it themselves
Dot-walking and personalizing forms - Developer Community - Blog - ServiceNow Community
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‎05-04-2022 09:42 AM
No, in my post I mentioned that users in prod do not have access to this. These users are non-admin users.
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‎05-04-2022 09:45 AM
You are only able to setup a dot-walked column to show in list view when setting the list layout from an admin perspective. In personalize list, you're unable to dot-walk. This was done to prevent people from customizing their lists and dot-walking all over the place which is a performance concern.