I'm thinking of doing a few things when a user logs in.So I'm looking into ways of how to trigger this. I found this Help the Helpdesk - run when logging into ServiceNowwhich seems pretty straight forwards and isn't many line of code to get it to wor...
Hello,I have a requirement to capture and report on how long an incident has been in the state of "Awaiting User Info" (value 4). I have created two business rules on update when state changes to and from Awaiting User Info to populate two fields. ...
HI Team,Can you please provide real time scenarios for the glide record and for script includes.
GlideRecord method orderBy is not working on sysapproval table if we use dot-walking as an argument in orderBy. See screenshot.
Morning all, I'm trying to import the dragula libraries into a custom Service Portal widget. I've tried both of these versions of Dragula for angular 1GitHub - luckylooke/dragular: Angular drag and drop based on dragula.js. Visit GitHub - bevacqua/an...
I had seen debug output with one client, so I tried to use 'gs.debug' myself, but I do not see any output?I did notice the property 'glide.amb.log.level', which is set to 'info', but I'm not sure whether that's the culprit. Especially as I cannot dec...
I have created a scheduled job to keep the track of priority two incidents that are currently in waiting feedback status and last update was 3 days ago. But once executed the list of event are not processed and the state always stay as ready. Could s...
ServiceNow Level: BeginnerTrying to parse a SOAP response and I have found all suggestions point to XMLDocument and XMLHelper but I see very little about what functions are exposed through these objects. I think my troubles are due to the namespace i...
Hi all,With the holidays upon us, I am using the downtime to automate some of the more tedious tasks. I am currently working on the after clone work, as this is something I had previously neglected and grinded.On our Dev instance, we have a specifi...
Hi,I have a custom table "Father", and a child table "Child". When I enter data in the child table. An entry is created in the parent table as well.Please guide how to create records in the Child table without interrupting parent table.See below, ent...
Hello, I am using the ServiceNow REST API, specifically the table API. I know how to create a new RITM using POST. I have the following 3 questions though: 1. How can I create a request (REQ #)? 2. What is ...
Good Afternoon All,I have created a database view that I would like to share with an ITIL user but it gives me the "Security constraints prevent access to requested page" error.I have given this user access via ACL to read just about every sys_db_???...
I need some assistance in auto-canceling or closing related CTASK items when the CHG is moved to closed incomplete or canceled state. My current UI Action on the change will close the change request, but the underlying task is remaining open in the...
I'm hoping this is fairly straightforward, but I'm still new to ServiceNow scripting and I'm working with a custom table that was defined for us by a consultant.The custom table is used for tracking roles that users have been assigned for application...
I am trying to create records in a custom table via REST. When I post to this class in my DEV instance, all works well. When I moved this update set to my TEST instance, it creates empty records, BUT, processes an on insert business rule correctly. S...
