Hey I had a quick question: I know that it is possible to close a catalog task by : Request Item.state : is : Closed Complete. I had a similar situation but was a little different here is the scenario. So I am automating the flow of a catalog item,...
I am building some ATF Tests to test out various workflows that we have. Some of them have Timers in them (i.e. wait 5 minutes, wait 10 days before expiration). How can I write ATF tests for those workflows which have timers in them that cause "a p...
There are loads of similar posts but nothing I try seems to work. I have a field that contains a string called "Ignore Email". Sometimes it's a full email address but I want it to also work for part of an email address. When an email comes in the inb...
how to get a popup window, where i can enter some text. onchange of some field?
Hi,I have Customer Service Application in my Servicenow instance which consists of contracts and entitlements. Each customer company of ours might have 1 or more than 1 contracts and obviously, 1 contract has multiple entitlements. So, after referrin...
Hi All, I am trying to split/replace a string that has backward slash"\" but unable to get the desired result. var strVal = "Au\Group\This group"var newStr = strVal.replace(/\\/g,"/"); [ or var newStr = strVal.split("\'");] gs.info(newStr) **Scr...
Dear all, We would like to know the list of incidents which were closed automatically from solution proposed to closed due to no activity from the caller.There are many incidents in the closed state changed from solution proposed, but how to know whi...
Can some one provide some insight to this error code that we are receiving and how to correct it? I'm trying to add some custom attributes to the MS AD Update User action. I've added several other attributes without error. however I am receiving this...
Hi all, I have a Quebec instance at work and stood up a Quebec instance through SN. To do some testing in some abnormalities that we've been seeing in our work instance, I did the following in my SN dev instance: Create an update setMake some change...
Hi Experts, We need to do user management for ServiceNow, the OOTB role user_admin seems appropriate for user management. But we are facing issue with it to access table 'sys_user_role_contains' . Could you please help which OOTB role will help here ...
We are filling time sheet portal hours and it is creating multiple record in time card table. I have a scheduled flow designer-Action to rollup multiple record into one record(i.e. adding hours based upon user and week start date) I want to populate ...
Hi,I'm writing a function in a script include that exports me some data and adds it as an Attachment to a record.Example Code is like thisvar data = "Name;Firstname;Phone";data += "\n";data += "Bauer;Sven;+492408xxx";data += "\n";data += "Meier;Karl-...
Best practice to modify an OOB business rule "Populate Group - Dispatch/Work" so to minimize impact upgrading ServiceNow
I have created the below script for a dynamic content block on a dashboard and I'm trying to run jelly inside my javascript onclick function. Can anyone explain why this is not working? <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" x...
Is there a way to create a separate request from another workflow?
