See my report setup below. I added a calculated field "Outage Duration" which uses datediff function provided by ServiceNow report to find difference between outage start and resolved date. However, as you can see it shows duration field value as "12...
Hi, Hopefully an easy one for a Friday. We have added an outages related list to both incident and change forms. When you create a new outage, it takes you to the cmdb_ci_outage table, but when you click on the outage record number it takes you to th...
Good Morning All, As my title suggests I am having issues with our Agenda items that we review during our CAB meetings. The issue is that there are times when an item is up for discussion but for some reason the person in charge of that change reques...
Morning! I am in the process of setting up Agent Workspace for our organisation and am working through our custom UI actions to get them working. One such UI action is for creating customer chases - it's a very simple action that displays a specific ...
Hi, Is it possible for UI Builder to open link in new tab? Thanks, Tads
I have been pulling my hair out trying to figure why my scheduled job script is not updating the actual form field. I am calculating the duration a form is in a state on a daily basis, and adding the new value to the existing value (running tally). ...
I have a scoped app that has a table not extended from anything that has a field called Comments that is a Journal Input field. When I open the form up as a non-Admin user, no matter what I try, the field is not visible on the form. I have turned o...
Hi , how to add the space in the following script line in the notification mail script : template.print(' The request to add/remove access for '+current.variables.requested_for.first_name+' has been processed.'); In the above script , i want to add t...
This script works as expect until I add toFixed() to shorten the decimal places to two. Error in screenshot below. Can someone offer me an alternative? function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVal...
I have a catalog item where RITM Number of other requests is present in the catalog variables of that Item. I need to get the sys id of the ritm number from the catalog variables present in the Catalog Item. I have tried to do it using the business r...
I have a user criteria, which is working fine but when validating using "User Criteria Diagnostics tool " its failing , after some reasearch came to know that we need to use user_if as part of the KB0750243 Below is my user criteria, how do I make...
After installing HR Workday integration (‘Workday HR Spoke’) plugin and creating flow designer to update record's in 'HR CORE Profile ' table based on updates from Workday instance . This is what expected behavior of ''workday spoke' to insert reco...
Hi all, I am importing data through excel sheet in ServiceNow but since 2 hours it showing like this, What to do please help
We are attempting to retroactively update a batch of change records (about 2000) to populate a field that was developed as mandatory. No problem there, developed a background script.Only problem is that the script appears to be triggering business ...
Hello,I am trying to run the following business rule to update or insert a record into my table: u_lol_databasesI placed the following script in the u_lol_databases business rules. I also used the condition onDisplay.. assuming the table will updat...
