Hi All,As per documentation isValidField() method used to check whether the column present in table or not. But, this method is returning false when end user logged in but working fine for ITIL and admins.What can be the reason for this?RegardsSwamy
Hi All,I am trying to show request status with stage indicator in service portal as same as in normal requested items. I followed the solution provided in below thread. This is working fine for admins, but if the logged in user is non-admin then some...
Hello,I don't find where I can modify the menu title in the header of service portal :I would like to rename these.Thanks in advance for help.Regards,
Hi All,I wanted to utilize REST Attachment API for inserting Attachment on Incident. If I try REST API Explorer using Attachment API, I need to choose file stored on my local (which is not required) and then it inserts the record in attachment.I am f...
Hi All,The issue is,some users are reporting that, they are not receiving response notifications from few incidents.When I have checked in the sys_email table and below is the log entry for that,It shows, notification excluded the recipient because u...
The CC field of email client is populated by the person who created the record. How can I remove this default value in the email client popup form?Thanks,Irene
Hi Guys,We have a situation where our Service Catalog is not using Requested Items; instead everything is handled within a Request; i.e. Workflow is based on Request table and Catalog Tasks are directly linked to Request. To show Variables on the Req...
Hi folks,Just wondering if you could assist with the gs.now this time. the published date is a date type in KB_knowlege table (knowledge base), a client has raised the published date set to yesterday's date when she created a new KB. I was ...
Hi Everyone,I have two date & time fields in form, I have used the duration calculator to find the difference between two date&time field values. The result i am getting from calcsheduleduration is in "seconds" but i have set this answer in another "...
I have created an update set with some customizations and loaded them into other instance too.After sometime i deleted a customization by selecting a customization it in the update set (under customer update sets), then by clicking on backout, the en...
Hi,I am trying to send the SLA Time to Resolve value in an email when an incident is opened.I am using the following email script:checkETA();function checkETA() { var encQuery = 'slaSTARTSWITHTTR^stage=in_progress'; var eta = new GlideRecord('t...
So, this is a interesting question and I haven't noted this earlier. I was answering on one of the thread and used getGlideObject() to add few years using another field of the same table.var gr = new GlideRecord('alm_hardware');gr.query('asset_tag', ...
Not sure why but the getDisplayValue for the Glide List is coming out as sys_ids. This Glide List (u_linked_records) is a list of entries in the Task table. var newLR = current.u_linked_records.toString(); //New Array of the Linked Recor...
I'm trying to run a query on the incident_sla view.What I'm trying to do is return all regions that match a particular value i.e Southwest.The problem is that DOT walking seems to fail me now, where it succeeded before on reference fields that poin...
Hi there,I have a comma separated string(ex: {Shoe,Tie,Blazer}) in my client script. This string needs to be passed to a script include and there i need to split in to an array.I tried using string.split(',') method, but no luck.Can somebody help if ...