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What all permissions approver_user role grant you?

As RITM and REQ approvals are not visible in ESC, I are planning to grant approver_user role to all active users.Not sure what all permissions approver_user role will grant to users.I just want to make sure that it is not granting any other permissio...

Resolved! Difference between "mark for deletion" and "delete column"?

Hi there, I want to delete a field from a table. It is a custom field. What is the correct way to remove it from the table and what is the difference between "mark for deletion" and "delete from column"? I have not been able to find any info on this ...

Removing choices using client script

Hello experts, I have a use case as given below- 1. Field 1 - Customer: type a) Internal b) external 2. Field 2 - Location Location choice - USA, UK, Germany For b) external, show only UK and hide rest. I think I cannot use UI policy. Trying my hands...

AmritaT by Tera Expert
  • 1778 Views
  • 5 replies
  • 1 helpfuls

Incident open time calculation

Hello, We need to create a report on incident table, it should calculate from the incident created to state changed to pending. For ex if incident created on 1st and state changed to pending on 10th. On 10 th state is updated to WIP and on 12 th stat...

Madhavi2 by Tera Contributor
  • 1317 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can we execute Multiple DataSources at once?

Hi, I'm having 4 Data sources each with different CSV attached. 4 Data Sources loads data to a single table.  Is there any option to run all 4 data sources at once? I see 'Scheduled Imports' executes only one data source.  Any other suggestion to wor...

Kishore32 by Tera Contributor
  • 1442 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to add users to a list with Server Script?

Hi Everyone,   I am trying to add some functionality which adds users to a list through the service portal, however in the Server Script I had used gr.setValue()  Unfortunately this deletes all other entries to the list and replaces it with the one u...

Aeden Frost by Tera Contributor
  • 3662 Views
  • 19 replies
  • 1 helpfuls

Resolved! Dotwalked field value is not being accessed

Hello, I am attempting to dotwalk and get a value from another table in a client script. I am doing something like: var startDate = g_form.getValue('table.approved_start_date'); alert(startDate); My alert shows up as blank every time. I have tried it...

AM24 by Giga Guru
  • 1865 Views
  • 5 replies
  • 3 helpfuls

ATF Test step to test Activity field Entry

I am trying to Validate Activities whether it is capturing field value change or not. I tried Custom UI and Assert text on Page, but Navigating from default tab to Activities tab , i am not able to achieve through custom UI. Tried Record Validation, ...

Shilpa8 by Kilo Contributor
  • 1555 Views
  • 3 replies
  • 0 helpfuls

Resolved! onLoad() function call within onChange() - Client script

Dear experts, Is the following possible in one single onChange client script? I understand, we can have the onLoad as a separate client script. Task 1 - Validate some values of a checkbox to be true or false on load of a form and apply logic. Task 2 ...

Resolved! Confirm message on OnSubmit Client Script

Hello Experts,   I am trying to use a confirm message in my OnSubmit Catalog Client Script on a scoped application but the catalog item submits anyway even if I click on cancel. The message is currently inside a callback function of an Ajax call that...