I have the following code snippet, and I would like someone who is kind enough to explain to me what it does: javascript: 'sys_class_name!=cmdb_ci_network_adapter^sys_class_name!=cmdb_ci_spkg^operational_statusNOT IN' + new OpsStatusFilter('cmdb_ci...
Hi, I have a workflow that creates 2 catalog tasks in parallel. One is for production fulfillment and one is for sub-prod fulfillment. The fulfiller has to enter a CI name on each task form through an fsv variable. One form is the prod CI name, the o...
Hi All, We have a separate portal build in scoped application xyz. on this portal we have three widgets knowledge, give help and request something new We have a create record producer added to this portal when users click on give help. We have subjec...
what is retroactive in sla in servicenow .
TLDR; How can I ensure stages set on the sc_req_item show in list view, despite using flow? Hello good people I'm having issues while converting from workflow to flow. As it is now (using workflow), whenever the request item is created it will ha...
Hello All, We have a requirement to disable "i" button beside the field for reference fields. We are able to disable it in native ui. However, we are not able to disable on service portal forms. Thanks, Naresh
Hi All, I hope someone can help me; I am trying to create a requested item automatically from an inbound email. I have a third party tool sending email message to my instance which contains the below information. The email is in html format and I nee...
Hello, We have custom table and i want to create relationship between custom app and incident so that i can see associate records in related list. Thanks, Nagesh
Hi all, Can anyone please suggest how to display only the users with roles in a reference field pointing to User table? I find a field called Roles in User table. I tried using the condition "Active is true and Roles is anything" but I feel that s...
Good morning, I am currently on the journey to integrate inTune with ServiceNow. Part of this integration requires me to pull everyones UserID from AAD and import that into our sys_user table. The import matches onPremiseSamAccountName and then updat...
Hi Team, there are few incidents which are in closed and cancelled and but their SLAs are in-progress state. How to resolve this issue
Hello, I have a workflow in which when you submit the form, it will create a RITM and a Change Request at the same time. Is it possible to set the CR created as the parent of the RITM created? If yes, how can I do it in the workflow. Thank you. Kind ...
I am trying to use a before query business rule to control access to Incidents if a user has a certain role based on a field value. With the way our organization is set up, and the way we need access done, using a business rule makes more sense than...
Hi All, I want to hide attachments on incident form for end users if it is added by ITIL users/ any role users, But still end users can attach the attachments and they can manage the attachments which are attached by end users. Thanks in advance.!!! ...
Hi all, I have a list field in a form where multiple users can be entered. In the Related List I would like that only users from the List field can create new records. Can anyone tell me how best to build the script for this?
