In the screenshot below, you can find the lists that appear on the front page of the workspace. I can't find where to modify "Active Interactions" and "Today's Interactions" for all users.
On a slightly related different concern: when an agent gets a chat (can accept or deny), is there a way to control what types of Interaction records pops up to them? For example, only interaction with a flag=true will pop up to them to accept/deny.
hello jamy,
you can type in UI builder i the left navigator and click on it and select your workspace
Click on the component which you want to edit and the right side pane you can see the data to edit the configurations of the component
Also yes you can control the behaviour of the type of interaction your agents are getting
Just navigate to Service channels-->open chat/interaction channel-->Scroll down to the related list and open the queues under the channel and give the routing condition as your flag is true in your condition builder
open chat channel
Go to related list names as queues and then open them and then give your routing condition as flag =true
Hope this helps
Mark the answer correct if this helps you
hello jamy,
you can type in UI builder i the left navigator and click on it and select your workspace
Click on the component which you want to edit and the right side pane you can see the data to edit the configurations of the component
Also yes you can control the behaviour of the type of interaction your agents are getting
Just navigate to Service channels-->open chat/interaction channel-->Scroll down to the related list and open the queues under the channel and give the routing condition as your flag is true in your condition builder
open chat channel
Go to related list names as queues and then open them and then give your routing condition as flag =true
Hope this helps
Mark the answer correct if this helps you
