How do I reinstate my App Engine studio license with PDI？

[DongW]

I have tried: changing the user role to admin, App Engine Studio Creator, but it did not work。

[Dr Atul G- LNG]

Hi @DongW 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. On the left-hand side, open the Instance Recreate section.

4. Select Change User Role.

5. Change the role from AES to Admin.

6. Save your changes.

7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

Workaround:

If it's still not working, try this workaround:

• Assign the admin role

• Log out and log back in

• Then assign the AES role

• After that, reassign the admin role

This sequence has worked in some cases.

[Tim Molloy]

Can you please elaborate on where this 'instance recreate' section is? Or did you mean something else from the main developer menu?

[Dr Atul G- LNG]

Hi @Tim Molloy 

Sorry its typo:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. On the left-hand side, open the Change User Role section.

4. 

[Nikhil Bajaj9]

Hi @DongW ,

If you are talking about PDI, then change your role to Admin. If it is still not working than you need to release your PDia nd try to get lower version PDI. Try it and let me know the feedback.

If my answer helped you in anyways, please mark it- Solution Accepted.

Regards,

Nikhil Bajaj