How do i remove a user from email notifications that a recurring (after 30 day, 60 day, 90 day)
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09-22-2022 08:28 AM
I have a group of users that want to be removed from emails notifications that do not pertain to them anymore. Where do i look for these notifications to remove them.
ex the email task number is HR1002369
i found the table that the emails are fired from but ow do i find the user and inactive his name from the emails
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09-22-2022 08:43 AM
Emails are generally sent with dynamic recipients based on a content of a field.
For example an email might be sent to an assigned to person or a member of the assignment group.
If you've found the email, you should see which notification triggered it as the email should have a reference to the notification record. Inside the notification you can see who the recipients are. A value can be hard coded in there, but usually it would be a field.
There are few other ways to set the recipients, but that's the most usual way.
If the user has access to back end side (not portal) they can actually set their own notification preferences = block notifications they don't want.
Here's Servicenow's article about the functionality
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09-22-2022 09:06 AM
ok so i found the notification and the "who will recieve" tab it says send to event creator, so it appears it was created by the users. is here a way to find he initial record and inactive it?
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09-22-2022 10:37 PM
What are the triggering conditions for the notification?
Are there other recipients than the event creator? Event creator just means that if the user is one of the specified recipients then they can receive the email. Sometimes you don't want the person who (for example) wrote work notes on a task to get an email about them since they already know, so you'd turn the send to event creator option off.
But I'd have to see a screenshot of the notification trigger condition and who to send conditions to give any further insight.