Hello, I have Service Portal users who have no roles or groups that were once able to view Incident Records for their department. We also have a custom field on their user record that ties different departments to their user record so that they can m...
Hi, How can we calculate business days between two dates i.e. one date value selected in Start Date Field and the other date would be the current Date(Today Date). I have tried the below code but it does not gives me the correct business days value: ...
hi team, i want to hide new button in self service dash board how to achieve that only for few roles.
Hello, Need assistance on the possibility on what is the condition & how to display percentage in dashboard? Example screenshot: Thank you.
Hi , I am trying to create a variable set that is visible only on sc_task, when the task is closed, it should pull the recurring price value mentioned when the catalog item is created (sc_cat_item). How to acieve this?
Requirement - Populate Short description based in choice selected for a variable. I am configuring a workflow which can be utilize by many SR, for that I have created a table from where I am fetching the required data and setting it for task details....
How can I reference data in a global scope table from an application in a specific application scope?Specifically, I am trying to refer to the data of the globe table by GlideRecord on the server side using Script Include, but I cannot refer to it. I...
Hi All, when giving any survey response feedback page will open up in platform navigation how to change the navigation so that survey form will open up in service portal instead of platform view
This is the code I have var minmax = new GlideAggregate("change_task"); minmax.addQuery("change_request", "a7850aa9a901f500aca25ed0e13f9623"); //current.getValue("sys_id")); minmax.addAggregate('MIN', 'work_start'); minmax.addAggregate('MAX', 'work_e...
Hello, I am new in scripting. I have been trying the below code, but its returning null value. What wrong I am doing? Script Include: var AssignmentGroupName = Class.create(); AssignmentGroupName.prototype = Object.extendsObject(AbstractAjaxProcessor...
Hi All, As the title states, on my import set table i have 3 string fields that are filled with a date, time, and timezone. The format looks like this and ServiceNow does not like the format, the import errors out, "2020-03-02T09:29:13.311-08:00" ...
In walk-up experience, at user check in, it currently ask for user name. Is it possible to change what field it is searching on? We'd like to use the 'user_name' field which contains our SSO id. TIA
I am trying to use the Inline Script in Flow Designer. I am trying to create an hr_case record with Create Record action and set the value of its Category field with inline script. Below is the screenshot and the code /* **Access Flow/Action data us...
I have created a new page where I have added a widget called Data Table from Instance Definition. I am able to add fields and hard code a filter in the instance with table option but there is no way to enable the filter to be editable by the user. Ho...
below query returns 50 records order by priority var tsk= new GlideRecord('task');tsk.chooseWindow(0, 50);tsk.orderBy('priority');tsk.query();while(tsk.next()){ gs.log(tsk.priority + " - " + tsk.short_description);} below query should return first...
