Hello, I have a Date/time field [u_kickoff_start] in the Task [ticket] table that gets populated by the last Updated [sys_updated_on] based on some conditions. Requesting for a script to change the display in [u_kickoff_start] to show the time as 00:...
Hi All, I have below code in my scripted REST API. But in case if there is comma missing or some invalid format, system should generate error. How can I handle it? JSON.parse is not generating any error messages in try-catch blocks. (function process...
I get this exception when attempting an update operation for a problem record. "Parameter at position 2 is not set" By position 2 what does it mean? Is it the second field that I need to check? Can someone provide details and speak to the signific...
I’m having an issue where every time I do “Apply remote changes” from Studio I cannot select an application other than “Global” via the application picker until I get an admin to reload my user record from an XML export. I’m assuming that something g...
Does anyone know how i can test a function within an script include using a background script? Function: getLibrarians: function(className) {// default return valuesvar librarians = null;var users = [];var groups = [];this.users = null;this.groups = ...
Hi, Need to write a Business rule where asset Display name should update with model display name for all the assets. Even when we create new assets. Below is the background script I have created, should I use insert and update After business rule on ...
Using Helsinki:1) You are in a list view and select 'Configure->List Layout'.2) You select an available list item that is a reference (example 'Assigned to') then click the 'Expand selected reference field'3) You select some field that is in there (e...
Created a business rule which runs on cmdb_ci_computer(for now) and when I set the CI to decommissioned I want that value to be set on install status on the CI and the asset. This currently only sets that value on the asset (from the CI). Anyone know...
Hi I'm using a script include in my filters so the format is: "Sys_ID is" -> javascript:myFunction(); However, when I try "Sys_ID is" -> javascript:myFunction(query) where query is an encoded query from a related list, it doesn't work. Does anyone ...
In 2018, we had to redesign our delivered HR Case [hr_case] table, adding additional fields based on Category [category] and Subcategory [u_subcategories] fields, toggled by UI Policies. As an example, here in DEV I created a ticket for one of our ca...
HI, As an incident manager, I am not able to Propose Major Incident when incident state is in Resolve or Closed state and showing Message : Action not Authorized. How do I make it Authorized so that it can propose as Major incident even in resolved/...
A newly created Date/Time field defaulting to an existing Date/Time field displays GMT vs. local time zone. The default of the new field is set to "javascript:current.sys_created_on" but it inserts the date/time as GMT in the new field while sys_cre...
What is the best practice or preferred method of duplicating fields on the same record, when that additional field would be for information only? In other words, we don't want to actually store data for that field. That would be a waste of resources...
Hello Community! I'm trying to allow users to change reference read-only fields on core_company table but I can't do it. For example, the "street" field is a reference from cmn_location table street field. I tried to allow the user to read and write ...
Hello, On service portal before submitting a request i am sending one of the field to another third party web using REST call. Third party will validate and send the response to snow. and if it validates then only i want user to submit the request. B...
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