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Import image using mid server

Has anyone ever used a mid server to import image files from a network share?   We have employee photo images (*.jpg) stored on a network share and each image is named with the employee's #, which is stored in our ServiceNow user record table.   For ...

Rick Mann by Tera Expert
  • 2641 Views
  • 4 replies
  • 1 helpfuls

Resolved! Copy Attachment in Flow Designer

Good morning developers, I have a quick question about Flow Designer. I created a Catalog Item that once the user clicks submit, the Parent Record is created, along with two child tasks that are going to two different departments. My problem is that ...

cnharris1 by Kilo Sage
  • 9558 Views
  • 6 replies
  • 4 helpfuls

Resolved! How to Count Variables with Value in MRVS

I have kind of a tricky situation.  I have a Catalog Item that when submitted (from the Service Portal), automatically creates and pre-populates a MRVS.  Then, via the workflow, a Task is assigned to a particular team to complete the filling out of t...

jmiskey by Kilo Sage
  • 2918 Views
  • 12 replies
  • 3 helpfuls

Resolved! Tags value is not visible in report downloaded via mail

Hi All, 1)I am facing issue with Tags in a report which is scheduled for a user. Although tags value is visible when user is creating a report and running it in ServiceNow. But, when a report is scheduled and user get that report via email, if user o...

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Little by Kilo Expert
  • 4728 Views
  • 17 replies
  • 12 helpfuls

Resolved! How to get data from a UI Page embedded in a Record Producer

I have a record producer that creates a data_source record, but I also want to create a problem ticket under certain circumstances. I accomplished this in the Record Producer's script section. Simplified code: if(producer.u_type == 'Create Problem'){...

Luc by Tera Contributor
  • 1797 Views
  • 3 replies
  • 0 helpfuls

Export the data to word document

Hello All, I would need your help in developing one functionality to export the data to word format.Like we have pdf and XML export,I would like to do in word. Could you please suggest if anyone has developed it before?Thanks in advance.

Kumar60 by Kilo Expert
  • 4551 Views
  • 2 replies
  • 0 helpfuls

Force update if no value change

I'm fetching custom table record using SOAP message and calling it form scheduled script. It runs every 3 days and update/insert record in custom table which is having only 100-150 records. Now most of the records don't get changed frequently is sour...

Hafsa1 by Mega Sage
  • 8254 Views
  • 8 replies
  • 1 helpfuls

Empty space when widget is getting hidden on Service portal

Hi Experts, Need to clear off the empty space when a widget becomes hidden due to user criteria. Please find the attached image. I want to know if there is any way the layout gets auto arranged after the widget gets hidden.  Currently it is becoming ...

dheeraaj by Giga Expert
  • 2869 Views
  • 9 replies
  • 2 helpfuls

Resolved! How to create Problem from Incident by REST API or Script.

Hi, I have many incidents in one Servicenow instance. I want to create Problem from one incident and link other related incidents to this problem. I want to do this all not by UI. But by any REST API or by any Script triggered on REST API call. Pleas...

Viral Patel by Kilo Contributor
  • 1639 Views
  • 1 replies
  • 1 helpfuls