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Is there any documentation on the system, guest, admin and glide.maint account. Tried googling with no luck.Ive done the obvious and checked sys_user.Just wanted to know what objects or in what circumstances they would update!Thanks
Hi Everyone, I am facing problem with 'Incoming Mail Server'. Test connection showing success message, however when I sent one mail to the particular mail account, mails were not shown in inbox of SN as well as particular web email account. I followe...
Hello Community, I'm working on a form and I'm interesting in creating different views depending on who is viewing the form. I've managed to create a view but it's not giving me the functionality I'd hoped for.To create the view, I right-clic...
I have two tables. Both inherit from task. The parent table has some custom fields on them (we'll call it u_custom_field.)I'm trying to reference this custom field from the child task, which is also a custom table. The child is using the inherited 'p...
HELP!!I'm having trouble getting the show/hide functionality to work on catalog variables after the request has been submitted. THe show/hide works great when the form is being filled out but is lost after it is submitted. I've tried using the UI pol...
Hello all, I have a requirement where a change request must have at least one change task before setting the state to requested. Below is where I stand at the moment. condition: current.state.changesTo(9) var tr = new GlideRecord('change_task');...
I have a couple of onChange client scripts that run when the category and subcategory of an incident change.What I am needing to do is exclude these from running when a template changes either one of these fields. It looks as if an onChange client s...
We've got some incident response SLAs that are causing problems. The start condition for each is "Priority is priority" and "Service(u_service) is SAP". The Stop condition is "Assigned to is not Empty". So far, so good: The SLA starts and when someon...
Hi ServiceNow Community Developers, I have the following situation - I have a Requested Item form (sc_req_item table) that has catalog task (sc_task table) related list. When the work notes changes in the Requested Item form I need to send a...
Does anybody knows how to clear date fields using the List Edit or Update All/Selected method?It is possible to clear text fields but not date fields.The Wiki article (Editing Lists - ServiceNow Wiki) does not mention anything about and I was wonderi...
I'm working on a complex email notification and I'm looking for information on the "email" object that's available from within mail_script tags. My immediate concern is updating/overriding the recipient list of the generated sys_email record. So far ...
We have been working on the "New Call Plugin" and running into some issues determining which button was used to save/submit. I am new to ServiceNow and am looking for an answer to this question, but will happily accept any alternate methods of accom...
We are trying to use the solution from: http://www.servicenowguru.com/scripting/script-includes-scripting/walking-servicenowcom-cmdb-relationship-tree/ created by Mark Stangerto be able to automatically populate the Affected CIs list based on the mai...
Hello all ,I am trying to replace all the contents present in one variable in another variable dyamically as below.var src = g_form.getValue('U_test'); var src1= g_form.getValue('U_test1');var src2 = g_form.getValue('U_test2');var my_new_str = sr...
Client came to me with a need to modify Discovery. All of their ESX Servers had a VMWare serial number (e.g. 12345c1c-1234-123a-123b-b1c23f4c5678). They want the actual server's hardware manufacturer serial number instead. SSH and SNMP were not an op...
