Resolved! How to display a UI Page on a Service Portal page.
We have a UI Page "My Bot" which is working as needed, but need it to display on the Service Portal "Service Portal Bot". Do not see a way of adding it to the Service Portal.
Forum Posts
Resolved! Remove Assigned to when call is re-assigned to a new Assignment group
Hi Guys/Girls.I know this is possible as it was set up like this in my old job but only been working with Service Now admin for a few weeks now so still very new to all of these java scripts etc. Anyway, In an active incident, if the incident is re-...
Resolved! send notification to users who have not logged in for last 90 days
Hi All, I want to Find out all the users in SN who has not logged in last 3 months and send out an email to them asking to login Thanks!
How to make work notes mandatory once state changes from closed/resolved.
Hi All, How can we make Work notes mandatory once reopened closed/resolved Problems. Thanks
Resolved! Access a Calendar from a UI Page
How can I access / call a calendar from a UI Page? Or what is the syntax to display a Date/Time field.Is there a master list of all of the available options for fields? Example : g:dialog_buttons_ok_cancel Or g:ui_checkbox etc...
How to get the url from server side to HTML part in a widget?
Hi All, Based on some conditions am changing URL on server side, Now i need to pass the same URL to html part where currently hard coded value is there. Server side:if(condition1) data.url=/incident_list.doelse data.url=/problem_list.do HTML:onc...
Once Parent Incident Status Changes, Child Ticket Status Should Change
Hi All, There is one requirement came up like once the Parent Incident Status Changes, similarly Child Incident Status should also change as well. Can anyone let me know how to configure this requirement. Thanks..
Resolved! Create sctask from inbound email to a specific RITM
Hi all, I have a requirement to create an sctask from inbound email, this sctask needs to be attached to specific RITM from the subject. - I have an email template that i use to provide a button on the email to one of our vendor that they will use to...
Using User Preference [sys_user_preference] to store custom preferences
Ok,I'm going to develop a way for our users to have a time card "template". My users are non-billable and they tend to work on the same projects for a good portion of the year. My users would like to hit a button have have their "prefered" items show...
Resolved! UI Policy for check box variable isn't working
Hi, The Catalog UI policy isn't working on Record producer for check box variable where as same UI policy is working as expected on Kingston Version.. Thanks
Duplicate Catalog Item in Service Portal
While setting up the Service Portal, I am having an issue with a single Service Catalog item being displayed twice. I have verified that only one item with that name exists in the Catalog and both items point to the same sys_id.Does anybody know why ...
Resolved! need to get entire details about a incident
Hello Guys, What i want is ::> Need entire details about a ticket in "Script-background", All details like [ Child ticket, assigned to, Assigned group, summary, create on, and so on...... ] Below code is not even showing me "Script-background", but ...
Resolved! How to overwrite ACL making all fields read only depending on condition
Hello, below ACL makes all field read only upon given conditions. However I need to "overwrite" this ACL in order to make some of the fields (additional comments, work notes, watch list, work notes list) editable but don't know how. Tried to create s...
Resolved! GlideDialogForm - Warning on Save
We have a custom form layout that contains only the fields relevant to resolving an incident. I have created a UI Action that brings up this form:function showMyForm(){ //Get the table name and sys_id of the record var tableName = g_form....
How can i order a choice list using the Sequence number Not the Value per OOB specs
We have this issue: Customer wants the choice list value to have 'Other' always at the bottom of the drop down. Case in point: Subcategory: Fruits Choices: Apple,Banana,Cantaloupe,Orange,Kiwi,Mango,Other when you have a form and the drop down for the...
