I have a catalog request that after submission, the variables in the RITM & Task display but are NULL. I looked through sc_item_option_mtom and can see values so i know they were captured. My standard variable set displays correctly with values, on...
Hi want to have task_sla fields in my sc_task table report. Report: Test_report Table: sc_task I want to have these 2 fields (task sla fields) in my report related to that task
We have a custom CI table that I want to reference on a form. What I would like to do is limit the choices to only CI items that are not currently related to another asset. My fuzzy logic is Check the relationship tableIf the current CI is listed in...
I have a catalog item in one instance and would like to move that to other instance, I dont have the update set to move Tried below but when i click on the 'Export Catalog item' nothing is happening, some help would be really appreciated https://www....
Hi I need to write a script that is executed whenever a record is inserted into my "main" table. Based on some criteria the user has selected in the form I need to Query a "counters" tableIncrement the counter valueUpdate the counters table with the ...
I have a client script in which i need to use call callback function so that it will work on Portal . Can someone help function onLoad() { adjustVariables(); function adjustVariables(){ //variables to be hidden need to be not mandatory befor...
We cloned our dev instance with production. After clone, we committed our update sets but we noticed whatever data we have loaded through import set, transform map is missing. Any idea how to retain that data? Or should we again load the data from e...
Hi guys, I have a problem with the below function for parse a string and extract a part of it function grabContent(str, start, end) { var startLen = start.length; var s = str.indexOf(start); var e = str.indexOf(end); var scrape = str....
I'm hoping someone can help me out with an issue that I'm having that I can't seem to get working correctly. I've read a lot of posts here but nothing has quite worked the way that I'm hoping it will. I have a new Service Catalog offering that I've s...
For example: I create group (Name = Approver user group). I create user (Name = Approver User, Email = test@email.com) and add to the group above. No any role for the group and user above. I create new change request and click Approval Request butto...
where is images/icon located?
For my email notification for surveys their is an email script shown below. I need to change or add a survey link to it but don't know where(new to scripting). Can someone show me where I should put my survey link at so that when the Take Survey bu...
Hello, I'm trying to filter a list of groups that a reference field shows using this as my advanced reference qualifier. javascript:'sys_idIN' +getMyGroups()+^nameNOT LIKEApproval Problem with this is that, only the 'nameNOT LIKEApproval' is working....
Hello, I am trying to add an "Approve" and "Reject" button to group approval requests. I found this thread on adding a change button to the CHG form and implemented it, but I was unable to edit the code to display onto GAPRV requests. I took the orig...
I followed instructions from this thread: https://community.servicenow.com/community?id=community_question&sys_id=d2810369db98dbc01dcaf3231f961962&view_source=searchResult (Use 'Cart Layout' for each item and remove check mark from Delivery Time in...
