How do I remove an attribute from a form field?

[AllenTschumper]

Couple questions.

#1 - I added an attribute on the Description field within the form for our Freight Internal Case view.  I added "Knowledge Search" so I was able to then be able to search the knowledge base for any related articles off of what is in the description.  Was working...then I wanted to see how the Knowledge Custom attribute would work and it then caused the search to not be able to happen at all.  No big deal...was worth a try.  But now I cannot remove the attribute.  I am an Admin and should have the ability to do so.  I see you can flip the value to False, however, that is to no avail...doesn't do anything for me.  

So, anyone know how the attribute can be removed?

#2 - I wanted to just get the Related Context Search or Contextual Results to appear and work within our cases as well...however I cannot seem to get that to work.  I remember doing this ages and ages ago in our old instance and have now forgotten how it is done 🙂

Any help is much welcomed.

Thank you. 

[Community Alums]

Hi there,

on quetion #1 - right click on your field, then click configure dictionary, then , when form opens, click on advanced view. After this you will see your attributes is such a field (in the screenshot) - just remove yours and save. Thats all.

Cheers,

Joro

[AllenTschumper]

Awesome, thank you.  Was driving me crazy.  Knew it was something simple 🙂  I was trying to go to the attributes tab and selecting the row and then using the drop down to delete and delete was not there.  

Thanks again, worked like a charm.

[Community Alums]

Hey Allen,

glad that it's solved 🙂

The second point - you solved it or still struggling? If the latter - tell me more about that.

Cheers,

Joro

[AllenTschumper]

well, kind of struggling.  Was just wanting to figure out the attribute removal first and then on to the contextual search 🙂

Haven't really dove back into that much...so only struggling in the fact that I haven't given it a lot of extra time as of yet.