How do I remove rows that have been hidden by ACL/Security so the lists aren't broken up?

geoffchristy
Kilo Contributor

When you click on a list and items are removed off that list because of security constraints, what I would expect is the list would only show what is visible.   Instead, the lists just remove the rows and show nothing.

What this results in is lists that are confusing to normal and advanced users because they don't understand that feature.   You may have to click through multiple pages to find the information you need or have a really good idea what to search for first.

Is there a way to just remove the rows from the provided list form so that if there are 40 items, and 20 are security limited, you only see the 20 items you can see and not a blank page on page 1 and a full page on page 2?

Page 1 - 19 items removed, 1 showing

Capture1.PNG

Page 2 - 17 items removed, 3 showing

Capture2.PNG

What I want to have happen is this turns into 1 page with 4 items shown.

2 REPLIES 2

manikorada
ServiceNow Employee
ServiceNow Employee

Geoff,



What you see is expected behavior. I don't think there is other way around it.


ChrisRoyer
Kilo Guru

Make a before query business rule that has the similar conditions to the ACL to it's not presented to the user. Controlling record access using 'Before Query' business rules - ServiceNow Guru