How do I trigger system notifications in a workflow?

[Sysop]

I have a workflow with a catalog task in it.  After that catalog task is completed there are multiple notifications I would like to send off, depending on a Yes/No condition for a variable that was answered on the request form.  So if they checked "Yes" after that first catalog item I want this notification to be sent.  I have created the notification in the "System Notifications", set the conditions, setup the Message HTML, I just need to know how to trigger this after the task closes.  Not really sure about how to use the "Create Event" activity to do this, so if that's the best answer can someone explain how to set this up to fire this notification?

[Steven Parker]

You could just put an "If" activity in the workflow and check the variable there and send a notification via the workflow versus a System notification.  This is by far the simplest method.

Otherwise, you will need to "Create Event" in the workflow and fire the notification off via an Event name or other method.  To do this via an Event you would need to:

- Create the Event in your system (System Policy - Events - Registry)

- Create the system notification (like you already have done) and on the "When to Send" tab choose "Event is fired", choose the event name you created above

- Then in the workflow, add a "Create an Event" activity after your task and use the Event name in it to fire the notification.

The process is just much more cumbersome than a workflow notification, but use what works for you.

[Zach Koch · Accepted solution]

While you can do what Steven mentioned above, it's normally best practice to make the notification outside of the workflow and have it driven by an event in the workflow, as if notifications are only housed in the workflow, they can be hard to locate in the future, especially if you have multiple notifications housed in workflows. If you would like assistance using events, let me know, I would be happy to help.