How do we connect tags between objects in the CMDB

[Robert T]

We are tagging Applications w various software dependencies.

We want the servers that are downstream from those applications to be able to inherit those tags.

Example:

A custom application has a tag of "SQL"

That application has a server, which we want to be able to inherit that tag to the form for the server

Is there any way to do this?

We attempted it through a custom database view, and it did not work.

[Mike_R]

Sounds like you might be trying to recreate something called Tag-based Service Mapping. Did you check this out?

https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/service-mapping...

[Robert T]

After reading through all the documentation and looking at things in a non-prod, this tag-based mapping looks too intricate for our goals, which are very simple.  It also involves activating quite a few automation processes, which we may want to do at some point but not yet.

We are simply trying to take tags that are on an application, and have them inherited by the servers that are downstream in the relationships... or some equivalent of that functionality.

[Mike_R]

Which table are your tags stored in?

Is it the OOTB tags table? 

instanceName.service-now.com/label_list.do?sysparm_query=&sysparm_view=

Or are your tags imported from something like azure or aws?

[Robert T]

Yes ours are currently in the OOB table.  We haven't built it out much, because we aren't sure how best they can be inherited to the servers (from the application).  That is also to say we aren't bound to using tags altogether -- if there was some other way to do it.