how do we know if a RITM was created using native UI versus service portal?

[Ravish Shetty]

Do we have a way to identify easily by pulling up a report on the RITM table to get to know if it was created using SP or Native UI?

I know we could look into transaction logs but I am not sure if it might get messy to pull up those details.

Thanks,

Ravish

[Bhavana Reddy]

Hi Ravish,

We also had a similar requirement in the past and we did similar to what @Deepankar Mathur said in his previous reply, if you come up with different solution please let us know.

Thanks,

Bhavana

[Pankhuri Kushwa]

yes you are correct