How do we map feilds in incident form from record producer

[sushmachava]

How do we map feilds in incident form from record producer if we dont have any  similar feilds in incident table

[Hemant Goldar]

Hi @sushmachava ,

please go through the step mentioned in the article it will help you to achieve the task.

"Map to field" does not map the variable to the configured field in a record producer. 

I hope this helps!

Regards,

Hemant 

[Peter Bodelier]

Hi @sushmachava,

You could use description field to add the information which you can't map, or work_notes based on your use case.

If thats not what you are looking for, let me know what your expectation would be.

[sushmachava]

Hi Peter

if i need to add other feild data as description in incident form how can i do that. since in the form we have description filled that will replace the data with what user is providing in the record producer

right?

[Peter Bodelier]

You could use something like current.description += '\nField Label: ' + producer.fieldname to add additional rows to your description.