how do we update "company" for user records coming from active directory in servicenow as the field is not getting updated automatically when pushed from Active directory. The company name is also different in servicenow as compared to AD.

[shalini36]

how do we update "company" for user records coming from active directory in servicenow as the field is not getting updated automatically when pushed from Active directory. The company name is also different in servicenow as compared to AD. For example company name is "ABC" in servicenow and "ABC Pvt ltd" in Active Directory. We are not using LDAP or orchestration as of now for updating user records. Also is it possible to add Class as "contact" in user record automatically when the user record is pushed from AD.

[OlaN · Accepted solution]

So if the records are being pushed by the AD to Servicenow, you must be able to decide what information/values should be pushed? Include some value for company to set on the user.

If that's not a possibility, I would try to set up a LDAP integration, that only updates the users based on input from your AD. That way you could look at the company value on the AD, and use a field transform script to set the company according to your requirements.