How do we update the Requested For in the Order Confirmation Pop Up?

scottneeb
Tera Contributor

‎04-12-2018 07:50 AM

As part of the Kingston upgrade it now displays an Order Confirmation dialog after you click Order Now.  The problem we're having is it doesn't pull the Requested For from the catalog item we're ordering, so if the user changes the Requested For it doesn't update the Requested For in the Order Confirmation window.  As you can see in this screenshot they are different.

find_real_file.png

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petercawdron
Kilo Guru

‎07-21-2019 07:49 PM

I figured out a really nice solution to this using a catalog client script (so no modification of the is widget required) and documented it in an a ServiceNow community article called Service Portal - Requested For

 

manish123
Giga Guru

‎09-07-2020 03:02 PM

Hi All,


We have upgraded to Orlando and noticed that while checking out through the 2 steps process the Order confirmation window is not working as modal dialog means without filling any details in the Order Confirmation pop up, if I click outside of it. It goes to the Catalog Item page and it shows submitting indefinitely.

Has anyone seen this issue and help or guide me through how to make this order confirmation dialog windo as modal window and prevent user not to click outside of it.

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