How do you get Container Start, Container Split, Container End in a Variable Set to work in Service Portal?

[Diana27]

Hi,

Newbie here with some issues.

When I add a Variable Set with Container Start, Container Split, Container End to a Catalog Item it displays correctly in Catalog UI but not in the Service Portal.   The same Catalog Item has standard variables where I am using the Container options and that section display consistent in both the Portal and Catalog UI.

Is this normal? I'm in my PDI using Paris.

I will attach screenshots to try to explain.

Thank you,

Diana

[Mark Roethof]

Hi there,

In a Variable Set, a Container Start / Container End will not work.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Also see this Docs page where it is actually mentioned:
https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-manage...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

Also just verified. Only using a Container Split on a Variable Set works fine on Platform UI and Service Portal.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Diana27]

Taking away only the Container Start worked.  Seems to be an issue with Variable Sets.

Thank you,

Diana