How do you open a catalog item from agent workspace and pass user information over?

[Drew8]

We have a field that references the sc_cat_item table on our interaction form in Agent workspace. If you click the "i" icon it will open a sub tab to the portal view of that catalog item. Is it possible to pass the opened for to the requested for on that menu?

[Drew8]

This is what we have the UI action doing

function onClick() {
	var result = g_form.submit('sysverb_ws_save');
	if (!result) { // failed form submission
		return;
	}
	result.then(function() {
		var params ={};
		params.sysparm_parent_table = "interaction";
		params.sysparm_parent_sys_id = g_form.getUniqueValue();
		g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);
	});
}

[Ankur Bawiskar · Accepted solution]

Hi,

check this link which has the solution

Passing variables from interatcion record to catalog item in Agent Workspace

Regards
Ankur

[Drew8]

As another approach, do you know if there is a way to hide that icon instead?

[Ankur Bawiskar]

Hi,

not much sure on that

Regards
Ankur