How do you open a catalog item from agent workspace and pass user information over?

[Drew8]

We have a field that references the sc_cat_item table on our interaction form in Agent workspace. If you click the "i" icon it will open a sub tab to the portal view of that catalog item. Is it possible to pass the opened for to the requested for on that menu?

[Ankur Bawiskar]

Hi,

How are you opening the catalog item?

Is it via some UI Action?

Regards
Ankur

[Drew8]

We have a UI action that does this but some users click the "i" icon on the reference field and it opens a sub-window.

[Drew8]

When you click the "i" this is what opensWhe

[Ankur Bawiskar]

Hi,

please share the UI action configuration

Regards
Ankur