How do you sync data between different ServiceNow installations?
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07-25-2018 06:03 AM
Suppose you want to sync incidents between ServiceNow in different business groups. Do you keep polling the data? Or do you keep pushing new data?
How about syncing in both directions?
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07-25-2018 06:12 AM
We are doing a bidirectional integration with one of our vendors user REST API. On our side when an incident it put in a certain group it triggers a us to create an incident in there ServiceNow instance and then they send us there incident number so we create a link. So any updates on either side will come thought. In reverse they have a trigger on their side that will create ticket in our ServiceNow Instance and we send them our incident number.
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07-25-2018 03:56 PM
Thanks for that.
Do you update both incidents if there are changes?
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07-26-2018 06:13 AM
Yes, any change one one instance will update the ticket in the other instance.
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07-25-2018 06:17 AM
If you want to check out the "buy" vs "build" side of the equation, I invite you to reach out to the fine people at Perspectium. They specialize in this kind of thing.
