How does ServiceNow determine the Domain (sys_domain) value of a RITM?

[subhadeep1618]

Hello Everyone,

In my project there are 3 domains - global, customer, sales

When I checked the sys_domain field of sc_req_item table, I found that this field has different values for different RITMs.

So, my question is how is this sys_domain value determined in ServiceNow for RITMs?

I also checked domain of opened_by field (that is the requestor).

Even if opened_by user's domain is customer, the RITM's domain for few requests are showing as global.

Please help me understand this feature.

[Sandeep Rajput]

@subhadeep1618 Please refer to this detailed documentation on domain assignment on different records https://developer.servicenow.com/dev.do?_escaped_fragment_=/learn/learning-plans/washingtondc/servic.... it will address a lot of your questions which you have raised in your post.

Hope this helps.