Since Request Items do not have assignment groups or are not assigned to individuals per best practices, how will the survey know which group resolved the ticket?
I have a case where the Service Desk wants to report on individual team members’ performance by checking which requests they resolved, based on the assignment of closed RITMs. However, according to best practices, all assignments are made at the task level, not the RITM level. If multiple tasks exist under a single RITM, the RITM cannot have a single assignment value.
