how due date (due_date) updates for Catalog Item

[Ujjwal1]

hi 

How is Due date (due_date) updates for RITM. please help in getting logic. 

Please refer below details:

i see, two places  time is set

1. Delivery Time in catalog item

 

2. Workflow Schedule

For one of request  raised, below due date is updated

<opened_at>2025-02-25 05:40:02</opened_at>
<due_date>2025-03-05 05:39:29</due_date>

 Thanks 

Ujjwal

[GopikaP]

Hi @Ujjwal1 , Please Refer: Solved: Due Date on RITM - ServiceNow Community

[Ujjwal1]

thanks @GopikaP  for response. 

I have already gone through mentioned link, to get info on due date.

For me, issue is ,due date is not consistent. So need to check, how is it getting updated.

Please refer this screenshot:

[GopikaP]

Hi @Ujjwal1 , the due date is adjusted based on the updates made in the corresponding workflow - 'schedule' tab

[Ujjwal1]

for my workflow , it is 14hrs. But it is not updated consistently.