how dynamically change the field priority when impact and urgency changes & also priority filed readonly

Kishore Babu S · ‎05-10-2018

how dynamically change the field priority when impact and urgency changes & also priority filed randomly

below my form screen shot

Archana Reddy2 · ‎05-11-2018

Hi,

I believe you have already created the choice lists for Impact, Urgency and Priority of Demand form. If not, create them and follow the below steps and you may achieve this.

Step1: Create a table (extends to dl_matcher) with fields Impact, Urgency and Priority with required choice lists(get from demand form). Lets say created table is xyz.

Use demand form at Highlighted area.

Step2: Create different combinations of Impact,Urgency and Priority in XYZ table.(Look into OOB dl_u_priority for reference).

Step3: Now, go to Data Lookup Definitions as you did earlier. Select Source table as Demand Form and Matcher table as XYZ.

Step4: Under Matcher Field Definitions, create records for Impact and Urgency and under Setter Field Definitions, create a record for Priority.

Hope this helps.

Thanks,

Archana

View solution in original post

Archana Reddy2 · ‎05-10-2018

Hi babu,

You can do this using Data Lookup definitions.

Data Lookup Definitions

To make the priority field readonly, go to its dictionary entry and check Read Only option.

Mark the answer as Correct/Helpful based on its impact.

Thanks,

Archana

Kishore Babu S · ‎05-10-2018

hi

Archana

i know that option but how set the values actually i don't know

thats why i am posting this question with screen shot

Archana Reddy2 · ‎05-10-2018

I guess you want this to be working same as Urgency-Impact-Priority relation in Incident. Am I right?

NITIN MODI · ‎05-10-2018

I am also facing same issue however I have set priority lookup rules and tried to create own data lookup definitions in my scope application.

below is Priority data lookup SS.