If my understanding is correct, this functionality is included in the PPM license (now part of the SPM license). Since it is used for project progress tracking and budget management, it is generally recognized as not being included in ITSM by default.
In fact, when you try to install it in a development environment, you will see that Cost Management (an SPM component) is installed as a dependency, which clearly indicates that an additional license is required.
- Note: In a PDI (Personal Developer Instance), it may appear that you can freely install it, so please be careful.
Workaround (Alternative approach)
As a solution, you can implement pseudo time tracking by creating fields to record timestamps at the following events.
This approach can be covered with an ITSM license alone:
- Task creation
- Assignment to a user
- Status transitions
By capturing these timestamps, you can calculate elapsed time differences.
Alternative for attendance-style tracking
If your requirement is closer to check-in/check-out (attendance) tracking, such as a time card:
- It is recommended to add buttons in Now Mobile to manage check-in and check-out.
- By using the GeoMap field, you can also store location information along with the timestamps.
