How take a user from Email URL of RITM to MY Ticket section of service portal to display the RITM

Arunima_12
Tera Contributor

‎03-05-2024 12:08 AM

When a user is getting an email, below is the way it comes and RITM shows up as a hyperlink

Arunima_12_0-1709625693981.png

From this RED BOXED  hyperlink user is taken to below screen

Arunima_12_1-1709625768673.png

 

 

But I want to take user to this below screen instead of the above when clicked on that hyperlink of RITM on email body.

Arunima_12_2-1709625900700.png


Any suggestion how can I change the link in email notification script?
Present scenario - the script is having this now as below, what can be changed to make it meet the requirement and dynamic for any RITM .

Arunima_12_3-1709626107330.png

 



 

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Amit Verma
Kilo Patron
Kilo Patron

‎03-05-2024 01:38 AM

Hi @Arunima_12 

 

Please refer below posts :

https://www.servicenow.com/community/developer-forum/can-someone-help-me-how-to-add-ritm-links-in-th...

https://www.servicenow.com/community/developer-forum/how-to-give-ritm-link-of-sp-portal-on-sc-task-n...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684584

 

You need to setup a mail script for this. Refer above posts and give it a try.

 

Thanks & Regards

Amit Verma


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