How to abort the action for resolving an incident for a particular user and for a particular role

[JakkamsettiP]

Need to implement business rule to abort the action for not resolving an incident for a particular user and user is not having admin role.

Please suggest me how to implement.

[Dr Atul G- LNG]

Okay, then better put ACL for this also in your previous reply you said it should be done by user.

[JakkamsettiP]

Hi @Dr Atul G- LNG 

Is it not possible through BR?

If possible, please provide me the script how to abort and it should pop message to user that you cannot resolve.

[Dr Atul G- LNG]

Hi @JakkamsettiP 

Yes, possible with BR, but sorry to say I am not a coder so can't help you with script. 

@Sandeep Rajput  @Anurag Tripathi any inputs here.

[Mark Manders]

Can you explain your use case? Your question says 'how to abort action for resolving' and you description reads 'to abort action for not resolving'.

Which action is taken by who and what does it need to do when?

[JakkamsettiP]

If incident is created by a particular 'X' service and that incident should not be resolved/closed/cancelled by any other user and it should be resolved only by that 'X' service and can also by admin role.

It should abort for the other users.