How to access sn_chg_model_ui_landing.do to edit the content

attanhes
Tera Guru

How to access sn_chg_model_ui_landing.do page edit or update the content and add more options to this page such as standard changes etc..

I thought this page set up in "Interceptors" but I could not see anywhere how to see the content and update the content of this page.

Please let me know if anyone know how to access this page as admin to see the page setup.

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6 REPLIES 6

Maik Skoddow
Tera Patron
Tera Patron

Hi

unfortunately you cannot access that "page".

In ServiceNow we only have access to the 5% above the water line. The larger rest is hidden.

Kind regards
Maik

Thanks for your response.

This is so unfortunate and hard to believe that they have hard-coded this.

 

Definitely not true, this UI page is very accessible, as @HarshT points out below. I have yet to see any reason to play with it, however. 

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GlideTableDescriptor, referenced in the page, is indeed below the water line and reportedly a Java class (link to SN Nerd community reply that is likely to break by the time you read this), but it and the related script include methods that we do have access to just enforce the ACLs from change_request and chg_model.
 
The OP didn't understand SN's renaming of Standard Changes to Preapproved changes, so it would have been an extra bad idea to throw rocks at the house of glass.
 
I've landed here because non-itil people want their own change models, and tentatively this is appears to be possible through "Allow If" ACLs for <xyz_change_mgmt_role> for change_request.read, change_request.create, change_request.write, and chg_model.read, plus a couple of navigation modules for that role to access the Create New interceptor and the list of their model's change requests. Just setting read and write permissions on the change model is not sufficient, even on a clean OOB instance.
 
Then this Create New Change interceptor works for the non-itil new group member too. Until the mothership sees this and takes it away.
 
 

 

Mark Manders
Mega Patron

Aren't the 'pre approved' changes your standard changes? If you want that renamed, you could follow this.

If my answer helped you in any way, please then mark it as helpful.

Mark


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark