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How to achieve Round Robin auto assignment of incidents using On-Call Scheduling functionality

Savitha8
Tera Contributor

‎03-04-2025 10:34 PM

Hey All,

 

I came up with new requirement where I need to implement Round-Robin assignment of incidents on On-call Scheduling functionality. i need to auto assign incidents to on-call agents for a particular assignment group in Round-Robin assignment.

 

Some one please suggest me how I can achieve this one.

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Brandon Akers
Tera Contributor

‎01-06-2026 01:12 PM

Hey There, I am in a similar situation. I was trying to work with Advanced Work Assignment, but cant seem to get it to work with out on-call rota. did you end up finding a solution?

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