How to achieve when comments added on open request from the portal should appear on RITM form.

[vanamalashi]

Hello team,

I want to write a business rule for when we add comments on open request from the portal, it should appear on the corresponding RITM record activity log as an additional comment.

Please help me to achieve this.

Regards,

Shivani

[Ankur Bawiskar]

@vanamalashi 

so what did you configure, share script etc along with screenshots

what didn't work?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[vanamalashi]

Hello @Ankur Bawiskar 

Hope you are doing good!

As i am new to servicenow development and not having much knowledge on writing scripts can you help me to write script for business rule.

I couldn't able to find any suggestions in community as well. I haven't configured for now.

Kindly suggest.

Regards

Shivani

[Ankur Bawiskar]

@vanamalashi 

If you don't start from your side you won't learn. I will suggest you to try this on your own as it will improve your developer skills.

Let me guide you and you should be able to achieve this.

1) you can have after update BR on sc_request table with condition as Comments changes

2) then within BR script, query sc_req_item table with this REQ and update the additional comment

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@vanamalashi 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.