How to achieve when comments added on open request from the portal should appear on RITM form.

vanamalashi
Tera Contributor

‎01-22-2025 05:11 AM

Hello team,

 

I want to write a business rule for when we add comments on open request from the portal, it should appear on the corresponding RITM record activity log as an additional comment.

 

Please help me to achieve this.

 

Regards,

Shivani

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vanamalashi
Tera Contributor
In response to Ankur Bawiskar

‎01-23-2025 11:09 PM

Hello Ankur

Hope you are doing good!

 

This is how I tried to create business rule 

vanamalashi_0-1737702253554.png

and the script 

vanamalashi_1-1737702369248.png

but i couldnt able to achieve and it is only showing the comment but we also want to see the comments added by user on request.

vanamalashi_2-1737702547484.png

 

kindly suggest!

 

Regards,

Shivani

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