How to Add a Custom Field (e.g., “New Laptop Required”) in the Service Portal User Profile?

[Sirri]

Hi All,

I want to add a custom field called “New Laptop Required” type yes or no to the User Profile page in the Service Portal.
This is the page users see when they click their name → Profile inside the portal.

The current User Preferences section shows fields like:

• Accessibility
• Enable Analytics
• Time Zone
  (please refer to the screenshot)
  

I want my custom field to appear in the same section and allow users to update the value.

Could someone guide me on:

1. Which Service Portal widget controls this Profile page?
2. How to add a new field inside that widget?
3. Where to store the value — sys_user or sys_user_preference?
4. Best practices to ensure this appears for all users.

Thanks in advance!

[Sirri]

@Dr Atul G- LNG ,

In one of our automation workflows, we are verifying whether a user’s laptop warranty has expired. Based on this, we are planning to provide a User Preference option—such as “New Laptop Required”. Using this preference, the system will automatically create the appropriate task for laptop provisioning. Since this is only required as a user‑specific choice within the workflow, we are not planning to add this as a field in the user profile. Instead, we want to offer it as a User Preference option and enhance the functionality accordingly. Could you please advise on how we can achieve this? Your suggestions would be greatly appreciated.

[Dr Atul G- LNG]

Hi @Sirri 

I think this is not the right approach. If you want to check the warranty, it’s better to use the Asset table or the user table to understand which assets a user has. From there, you can check the laptop assigned to the user and verify the warranty. If the warranty is expiring, you can display a message on the portal whenever the user logs in or makes a request.

Doing this via the user profile is not a good approach.