How to add a ML solution in flow designer to update the predicted output in the Incident fields

[Indirakumar2]

Hi Everyone,

I have created a ML solution based on the similarity definition. Can anyone help me with steps to call the ML solution in flow designer and then to update the incident field in predicted result?

I went through the below link, but it did not help me much.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/itsm-predictive-inte...

Regards,

Indirakumar

[Indirakumar2]

Hi Subhadipkarma,

Thank you very much for your quick response.

I could not find the "Run prediction" action in the flow designer, am I missing something? Please see the screen shot for reference.

Regards,

Indirakumar

[Amit Verma]

Hi @Indirakumar2 

Please use Similarity Prediction action.

Thanks & Regards

Amit Verma

[Mark Roethof]

You are replying on a AI generated message. So not strange that you can't find what was answered, since those AI answers here on the community are horrible 😂 

[Indirakumar2]

Hi Subhadipkarma,

Thank you for your answer, I was able to create a flow designer based on the steps provided by you, in addition to the steps, I just had to include a 15 line script to retrieve the data predicted by the ML solution based on my requirement.

Regards,

Indirakumar