In my ServiceNow instance, while mentioning a person(@mani) in the comment/work notes of the story form , the mail to be triggered to the @mentioned person as per OOB behavior. it is working fine but for few case workers/developer , if they mention a...
Hi All, I have created one calander report and called it in the portal widget.But my requirment is all the user want to see all the change details in the catalnder report is this posible .?
In Zurich the Integration user doesn't show up in OAuth application user drop-down in the Inbound integrations: OAuth - Client credentials grant. I also cannot check the 'Web Services integration user only' when creating the user as that's hidden, s...
Hello everyone,I have an requirement to add a show less /show more to journal fields (worknotes/comments).Is it possible to render the journal fields as on service portal it can be achieved via service portal widget but i don't know how to achieve it...
Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...
I just ran into this error while creating an ATF test to start a Discovery schedule.When putting the following code in a background script, this works fine:var schedule = 'fcc83251db4829185c863ec3f39619b6'; var grSched = new GlideRecord('discovery_s...
I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...
Hi,While submitting the catalog form, we provided a value for the "When is Request Needed By" date/time field as 2026-03-22 13:05:43. However, shortly after submission, when the notification is sent to the approver/user, the same field value is displ...
Hello All,I’m building a Scripted REST API to allow a trusted 3rd-party system to upload files to ServiceNow. We can’t use the standard Attachment API because, : The Attachment API requires a target record sys_id and table name.The target table (sn_...
For Catalog Item Configured 2 Approvals in flow when 1st Approved 2nd generated then1st Approval resets to Requested Any idea Why? it happens only in Prod and not on Dev and Test Environment
Australia (General availability planned on May 2026) is the key milestone for Platform Analytics (the new unified analytics capability of ServiceNow), since starting from that release, legacy dashboards will no longer be accessible and will be consid...
Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.
Hello community! I have a requirement to create a new folder in the Image Directory picker. As shown in the attached image, there are currently 7 default folders: /images/ assessment demand editor icons sample-profile-photos UPLOADS Does anyo...
To show the Agenda View by default when a calendar report is in the Month view, I thought that you must use Portal Preferences to override the standard display behavior. While the Visualization (report) Designer allows you to set the "Default view" t...
Hi ThereI have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however w...
