Issue: Inbound Email Ignored Due to Auto-Generated Headers & Notification SuppressionHi Team,I’m facing an issue with inbound email processing and notification behavior in ServiceNow. Below are the details:ScenarioA client is sending emails from thei...
Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...
Hi all,I’m currently using the Email Recommendation skill in ServiceNow Now Assist and have come across an issue when generating AI email responses.When an email template (used for signature/footer) is present, the AI-generated response appears to us...
Hello, Everyone. After migrating an sp_page update via an Update Set, I encountered an issue where some sp_container records placed on the page are no longer displayed.I suspect this happened because the sp_page field in the sp_container record becam...
After several hours of perusing the Community and Docs sites, I turned to my faithful friend dan.cavanaugh for an assist. I was well down the path of creating a Business Rule on the sys_user table to invoke changes to the sys_user_preference table an...
Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...
Hi,I have a requirement which is, Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with...
Using a scoped custom application to implement ServiceNow across incident and REQ/RITM is not best practice, correct? I'm looking at one here where they've used a custom application in Studio to implement incident, sc_request, assessments, the ESC, a...
Hi All,We recently enabled the "AI Search" on the service portal level and when we search catalogs, knowledge articles , Records producers and Order guides with the keywords, Catalog item records are being opened in their form view, not the portal vi...
Hi all! Does anybody know of a method to convert a given date/time in a string format with its corresponding time zone code on a scoped app. for example:Date/Time: 04/30/2026 12:00:00Time zone code: AKST I know there are methods to use the iana name ...
Hey all, I'm having an issue with a Multi Row Variable Sets (MRVS) and the Auto-Populate function. I have an MRVS that captures the Device Name and the Assigned To of that device. The Device Name variable is a Reference to the Computer [cmdb_ci_comp...
Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...
I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...
I have a requirement to only allow people to view into a knowledge base that have a specific role, in a specific group, in a certain company and have a specific service level. The role, group, and company are fields on the user criteria form that I h...
Hi, One of the developers made changes to a catalog item and there are 2 manually created update sets and 8 update sets that catalog builder created. Can they just export the latest manually created update set and the latest catalog builder created u...
