Need to shoe approver name in ticket details page
Hi All, I need to show the approver name of particular ticket in the below ticket details.Attached image for reference.
Forum Posts
Transform map - more than one target records exists
I've created a transform map with 3 coalesce fields. The student field on the target table is a reference field. The source field value may not have a matching record in the student table. The field map choice action is set to reject if the source ...
SOW: Service Dashboard Page
Hello All,In service operations workspace there is a service dashboard page.Is it possible to change/modify these things here?Default | 1 IncidentService Breakdown optionsand show incident below instead of servicesIs there any workaround or is it pos...
IntegrationHub Usage Table - Connect Action to Flow
Is there a way to show which flow each action is triggering? Ex. If I have a flow titled 'Test' which uses an action titled 'Connection', I would see 'Connection' as the Artifact Name and would like to see which flows, 'Test' included, are utilizing...
Generate reports through flow designer
I have a requirement to generate reports on schedule basics using flow designer
Loop through a group and capture email address in a flow variable
Hello! I'm trying to loop through a group and capture all email addresses of the people in that group. Here is what I've done that is not working: 1. Create a flow variable: u_approval_members (WORKING)2. Use "Lookup Records" to loop through all mem...
How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service catalog
Hi All, Currently I am working on a requirement where a catalog item is being initiated via Jira. My task is to push back the details of the draft version to Jira when anyone clicks on 'Save as a draft' button. So that for the same record no one shou...
Approval in flow with script
Is there anyway to script who the approvers are in Flow ask for approval like you could in workflow? I don't see anywhere in ask for approval where I can set the approvers based on a script. I need to setup the approval in our agile module based on t...
Service Portal Search Stops Work for Non-Admins in Zurich
We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...
How to Control Record Access
Hi All,Kindly let me know how can I fix this issue.we have Total 17 Lakhs records in Incident table. Direct Incident assignees: 1 see&access Incidents where they are directly assigned to Incident .2. Get access to incidents where complex checkbox =f...
Resolved! Need Help: List Control Variable Not Displaying Data for Users Without Roles
Hi everyone,I'm looking for help from the community regarding an issue I'm experiencing. I've created a new Software table to track custom software, and I'm using a List Control variable to display the data. However, when an end user without any assi...
CSM Workspace URL to include Case Number
Hello Folks I was checking to see if there was an option to configure CSM workspace URL for a record to open via the case number and not sys_id.Earlier in non workspace env , the URL could have been altered via sysparm to include number.Is there a si...
How to add get parentSysId to the Link to Destination event handler
Hello,This is probably a simple question for some, but I can't seem to figure this out. I have created a uxf declarative action for a related list. This has an add on event mapping to a handled event in ui builder that is mapped to a link to destin...
How to migrate historical JIRA tickets to Servicenow
How to migrate historical JIRA tickets to Servicenow, along with all of JIRA comments and attachments and all its data.My plan is to create a snow catalog so that users will be able to create issues directly in Servicenow. And maybe i will be creatin...
Python query not picking up correct records in ServiceNow
We have a developer writing code for a Python/Flask web application. This web app talks to the ServiceNow API to query records from the security incident SNOW table. One of the fields in the query is that the parent_security_incident field should be ...
