Trigger AI agents from a script
Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?
Forum Posts
how to hide edit button on workspace list view
How to hide this edit button for scooped application list view .
How to close/resolve an incident using an inbound email
Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...
Uploading attachment through transform Map
Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.
Observability - Remote Tables - Caché memory usage
Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...
Update button on User Form Activity is not moving the playbook activity forward
Hi,In a Playbook, I’m using a User Form Activity to show Task fields so agents can update the record directly from playbook. Questions:1. If the agent sets the Task State = Closed from the User Form, should the playbook activity auto-complete, or mus...
How to fix multiple History record creation
Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table) automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...
Email notification when Record producer submitted.
Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...
How to add a group in "CC" in an Email Notification?
Hi, I have one requirement: I need to add a group to the 'CC' in an email notification using an email script. Note that - this group doesn't have an email ID, so I need to send the email to the individual members of the group. For example, if there i...
Resolved! Delay processing of business rule
Is there some kind of function or code that I can use to delay the processing of a business rule? By default, once a record is updated and the BR condition is met, the script runs immediately. What I want to do is delay the running of the script for ...
Where to configure participant recommendations for MS Teams conference calls in SOW
Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...
Resolved! Error: Tenable for ITSM plugin
The connection is setup and returning a 200 code. I have used their code to return the json for a specific chunk outside of ServiceNow, but it's failing inside ServiceNow. This specific piece always fails - https://cloud.tenable.com/vulns/export/{exp...
Event Field mapping script
Hi All,I have a one requirement to add the assignment group of alerts based on some conditions through the event field mapping script, right now for testing purpose I am just hardcoding the assignment group in script but it's not working so can you p...
Pass file as input to a Subflow
I am creating a subflow that needs to append to a file opened in the parent flow. The file is a CSV, created using Begin File. I am not finding a way to pass this file into the subflow as input. Any ideas how to do this, please?
Incident Resolution Codes
I want to recommend the usage of Resolution Code >> giving the cause of the issue under Incident Management in my organization. Purpose - 1.better categorization as per the cause/Holistic view of different causes of Incidents in env ...
