How to add a widget to a catalog request summary?

[JensHappeningIT]

I am looking for a way to add a widget to the request summary in the service portal catalog. Can someone help me?

[Ravi Gaurav · Accepted solution]

In ServiceNow's Service Portal, you can customize the request summary by adding widgets to it. Here are the general steps to add a widget to the request summary in the Service Portal catalog:

1. Navigate to the Service Portal Designer:

   • Go to the main ServiceNow menu.
   • Under "Self-Service," click on "Service Portal" and then select "Service Portal."

2. Select the Appropriate Service Portal:

   • Identify the Service Portal you want to customize and select it.

3. Open the Page for Request Summary:

   • Navigate to the "Pages" section in the left-hand navigation pane.
   • Look for the page associated with the request summary. The typical name might be "Service Catalog - Request Detail" or similar.

4. Edit the Page:

   • Open the page for editing. You might need to use the pencil/edit icon or look for an "Edit" option.

5. Add a Widget:

   • Once you're in the editor, find the area where you want to add the widget (e.g., the request summary section).
   • Click on the "+" or "Add Content" button to add a new widget.
   • In the widget picker, search for or select the widget you want to add. This could be a pre-built widget or a custom widget that you or your team have developed.

6. Configure the Widget:

   • After adding the widget, configure its properties. This might include specifying data sources, setting options, and defining any other necessary parameters.

7. Save and Publish:

   • Save your changes in the editor.
   • Once you are satisfied with your changes, publish the Service Portal to make your updates visible to end-users.

[JensHappeningIT]

Thank you for the quick reply! This is what I was looking for.