Hello,
I could not figure it out a way to add the approve and reject links on the requested item email notification.
Could some please help? Thanks
Generally you would just have a mail script for an approval or a rejection that would be a link to create an email reply for either response. Or if you wanted users to approve or reject via the portal in the approval ticket you would have a link via a mail script to the approval record.
What we have is a button image for approve or reject saved in images within ServiceNow then we have the following mail scripts:
EG:
Give the mail script a name: approve.email.button
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
var img = "/Approve.png";
var response = "approve";
var emailbod = "I approve this request. \r\n";
template.print(renderMailtoButton(img, response, emailbod));
})(current, template, email, email_action, event);
Then for the reject do the same:
Give the mail script a name: reject.email.button
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
var img = "/Reject.png";
var response = "reject";
var emailbod = "I reject this request.";
template.print(renderMailtoButton(img, response, emailbod));
})(current, template, email, email_action, event);
Then in your notification add the mail script links:
Click the response you wish to make
${mail_script:approve.email.button} ${mail_script:reject.email.button}
Looks like this:
Thank you so much for helping @Bidduam
Your buttons are very nice done. How do I call those email scripts from sc_req_tiem?
You would need to have a notification setup on the approval table such as: (this is so when an approval request is added to a request item)
Name: Whatever you like
Table: Approval [sysapproval_approver]
Category: Service Catalog
When to Send:
Send When: Record inserted or updated
updated: ticked
inserted: ticked
Conditions:
State changes to Requested
Approval for.task type is Requested Item
Who will receive:
Users/Groups in fields: Approver
What it will contain:
Email template: Whichever you like
Subject: Something like - Request ${sysapproval} needs your approval
Message HTML:
Add what you want followed by the email script codes shown before.
