Hello,
I could not figure it out a way to add the approve and reject links on the requested item email notification.
Could some please help? Thanks
You're best off using approvals as they are designed for this, rather than trying to change the way the request item works.
To get the request item variables (which I'm guessing that is what you want) from the request item, create another mail script:
Name: Whatever you like, eg: add RITM variables
Script:
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
var set = new GlideappVariablePoolQuestionSet();
set.setRequestID(current.sysapproval.sys_id);
set.load();
var vs = set.getFlatQuestions();
for (var i = 0; i < vs.size(); i++) {
if (vs.get(i).getDisplayValue() != '' && +vs.get(i).getLabel() != '') {
template.space("\n");
template.print("\n" + "<br>" + vs.get(i).getLabel() + ": " + vs.get(i).getDisplayValue() + "\n" + "</br>");
}
}
})(current, template, email, email_action, event);
Then in the message HTML just call the mail script - ${mail_script:add RITM variables}
This will loop through and show all your variables and their values. An example of what we have is:
