How to add approvers for record producer?

[reddy8055]

Hi,

I have created record producer on core_company table for adding vendors as soon as request is submitted. Now how can I add approvers before record is created? And also is there a way to check for duplicates like if same name matches it should not update or create record. How can I achieve this?

Thanks,

[Community Alums]

Hi @reddy8055 ,

Unfortunately workflows and flows are triggered from record producers once a record is actually created.  So the business service would need to be created first, the workflow/flow would detect that and launch the approval and go from there.  If you want a step in between the creation of the record the service catalog would be the best method to accomplish this where you could have a flow run that initiate the approval and once approved create the business service with the data from the request.

[SUBHAM AGARWAL]

Hello,

In this case better to use service catalog create a RITM help of flow  then in that flow  generate approval. once its approved create a record  by help of flow and map the fields from the RITM new record.

Thanks,

Subham

[Basheer]

Hi @reddy8055 ,

In the workflow you can add approval activity after the request is created and before the record creation. To check for duplicates you can run a script in the same workflow before the record creation.