how to add article to the related list of interaction which is attached in SOW using Attach action

[Anusha Anus]

Hello,

In the Service Operation Workspace of interaction form, in the right side contextual panel under agent Assist, when agent click on Attach action, knowledge article getting added to Work Notes.

So the attached articles should be added to the related list of the interaction form. 

Need help on it.

Thanks,

Anusha.

[Anusha Anus]

Hi @Dr Atul G- LNG  @Brad Bowman   need urgent help on it. Its related to Service Operation Workspace

[Dr Atul G- LNG]

Hi @Anusha Anus 

I checked this at my end, it is expected behaviour. Also OOTB only 3 list are there so , where you want to add this in related list?

[Anusha Anus]