How to add articles/information to the NEWS widget on the Service Portal

velvet
Mega Guru

‎02-21-2018 08:41 AM

Our Service Portal has a NEWS widget.  I need to give access to the ServiceDesk Manager to input news.  Where is the input placed at so that it is visible to endusers?

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ark6
Mega Guru

‎02-21-2018 09:24 AM

Hi,

So, is your widget pulling up the articles from KB tables?

If yes, you don't need to give access to input knowledge articles from here, but you would need to give permissions to manager to insert KB articles in Kb_knowledge.

You could modify your current widget, to show a button as "Input Knowledge" and show it to the managers.

On click, you could write a code to create a modal window for the managers to put in the content

 

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velvet
Mega Guru

‎02-26-2018 11:12 AM

Its not Knowledge it News

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ark6
Mega Guru

‎02-26-2018 11:18 AM

Do you have a separate table to store the news? Generally, news articles are stored in kb_knowledge table with a topic as news.

RudhraKAM
Tera Guru
In response to ark6

‎02-26-2018 11:27 AM

ARK can you please help me with this 

https://community.servicenow.com/community?id=community_question&sys_id=f89e6f09db645f802328f3231f96198f