How to add atachment to catalog item description

[Arundhati]

Hello Everyone,

I have added an PPT to the catalog item description as a clickable link but it is only downloaded by the ITIL users and customers cannot download it how to make it also accessible to Customers?

Currently I have attached the ppt to sys_attachment and accessing it using sys_id in the description 

[Vishal Jaswal]

Hello @Arundhati 

As per ServiceNow's KB Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1830507 you need to create ACL for customer role like snc_external or any other role which differentiate between a customer and itil user.

[Badrinarayan]

Hi @Arundhati  , Recently i have developed this requirement ,

On the catalog item itself , we have description field , that is a html field type 

so my approach was very simple , uploading the image into description field and aliging with the content 

Steps are

1.Click on link

2.add the attachment URL in the URL field 

Click on Save.

Ensure that once the record is saved, it appears as a clickable link.

Also, retrieve the URL from the Attachment table and provide the corresponding attachment sys_id.

Thanks regards

Badrinarayan

[Nishant_Shelar]

You can fix this by attaching the PPT directly to the catalog item instead of uploading it separately.

Just open the catalog item and attach your PPT there. After that, use the attachment’s sys_id to create the link in the description (for example: sys_attachment.do?sys_id=XXXX).