How to add attachment in virtual agent topics

Ashok59 · ‎06-26-2023

Hi All,

I want to provide some troubleshooting steps file to end user through virtual agent topics, but I don't see any option in Bot responses properties. Please assist me how to configure attachment related topics in Virtual agent and find the attached screen.

Mark Roethof · ‎06-26-2023

Yes for example, or add the Attachment to the sys_cs_topic record for example, really up to you where to add the Attachment. When it's added, you can create a hyperlink to that attachment and display that to the user.

Kind regards,
Mark

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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rahulraj1406 · ‎11-24-2023

Hello Ashok59,
I hope you are doing good.

I am also facing a similar query with the ServiceNow Virtual Agent. I want the end user to be give with the document or an attachment. Could you mention the step and the method you used to solve it.

Thanks and Regards
Rahul R

Rahul R