How to add Attachments to work notes field instead of comments field

[Nithish1]

Hi Everyone,

When I add an attachment to the incident form, it is adding a link in the comments field. I want that change to work notes field.

How can I achieve this?

Regards,

Nithish

[Slava Savitsky]

What that Business Rule actually does is force an update of the record to which the attachment has been added. As a result, the newly updated file is immediately displayed in the Activity Log without the user having to reload the form.