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How to add Attachments to work notes field instead of comments field

Nithish1
Tera Guru

‎03-29-2018 12:24 PM

Hi Everyone,

 

When I add an attachment to the incident form, it is adding a link in the comments field. I want that change to work notes field.

 

How can I achieve this?

 

Regards,

Nithish

 

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Slava Savitsky
Giga Sage
In response to Nithish1

‎05-22-2019 09:51 AM

What that Business Rule actually does is force an update of the record to which the attachment has been added. As a result, the newly updated file is immediately displayed in the Activity Log without the user having to reload the form.


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