How to add Catalog and Requests on New Portal Menu for External Users?

[VIKAS45]

How to add Catalog and Requests on New Portal Menu for External Users?

[Community Alums]

Hi @VIKAS45 ,

I hope you are using CSM module!!

CSM, Contacts table (customer_contact) -> is extend to user (sys_user) table.

We have a account field in sc_request with the name of Request for.

You can directly use the sc_request table to create a request for external users and that won't cause any problem. It's not a best practice to use case table to create the request.

sc_request->sc_req_item->task and in Request form you have Request for field which is reference of user(sys_user).Also Contacts (customer_contact) are available in user table because customer_contact is extended to user table.

Also, refer to this doc :Enable external customers to create requests 

All child record available into parent table. (customer_contact=> child table and sys_user=parent table).

[jaheerhattiwale]

@VIKAS45 

Go to "Service Portal > Portals"

Open your portal and open "Main menu"

Scroll down to bottom and add menu items

Add menu of type "Service catalog"

You can check different types as per your requirement.

Please mark as correct answer if this solves your issue.